Which?
Technical Support Advisor
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Salary £25,000 - £27,000 per annum
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About The Role
This role requires you to deliver exceptional levels of customer service to our Which? Tech Members via voice (direct and call backs) and email - ensuring our Members receive an outstanding customer experience every time.
Key Responsibilities Include
- To live the Which? values embodying the behaviours that demonstrate that we care, we're brave, we make it happen, and we're connected.
- Provide an excellent standard of customer service to all of our members' direct enquiries.
- Consistently strive to achieve all personal and team targets.
- Work collaboratively and efficiently with the Member Service Centre teams and within the Tech support team to ensure consistency of approach and share information.
- Develop and maintain a sound knowledge of W? products and services, as well as actively develop Tech market knowledge.
- Share best practices with your colleagues, and maintain a high level of product, service and technical knowledge.
About You
- Technical experience across a wide range of devices and operating systems.
- Excellent computer skills required.
- Experience working in a busy and demanding customer service environment.
- Strong communicator – ability to be confident/assured, as well as explaining complex ideas/solutions.
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The interview process for this role involves:
- 60 minutes structured interview with a live task.
Benefits
- 35-hour working week
- Generous 28-day holiday a year, plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service).
- Discount site Pluxee, which offers large %% off everyday shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance, and an opportunity to participate in the Vitality rewards programme (after 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
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We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please Note
You must meet the essential criteria listed within the Role Profile, to have your application reviewed. Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above. We reserve the right to withdraw this advert at any given time due to the number of applications received.
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