Morgan McKinley
Technical Support Advisor
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Technical Support Advisor – Career Starter Role (Hook)
Are you looking to start a career in Technical Support with full training and excellent career progression?
We are recruiting for a Technical Support Advisor to join a successful and growing Engineering company with modern offices in Hook.
About the Role
No previous technical experience is required – if you have:
- Exceptional customer service skills
- A passion for solving problems
- Keen enthusiasm to learn, we would love to hear from you.
We welcome applicants with experience from:
- Retail
- Hospitality
- Call centre environments
College leavers, newly qualified graduates and those pursuing qualifications in any Engineering discipline are particularly encouraged to apply.
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Why this role? This is an excellent opportunity for someone looking to move into a technical support role with a company that:
- Invests in its people through full training
- Offers clear career development
Responsibilities
As a Technical Support Advisor, your role will involve:
- Providing remote technical support to customers and field engineers
- Diagnosing and resolving technical issues using advanced web-based monitoring and diagnostic tools
Working Arrangements
- Shift work is essential, as support is required 24 hours a day, 7 days a week
- Shift pattern (rotating):
- 7:00am – 5:30pm
- 10:30am – 9:00pm
- 8:30pm – 7:30am
- Hours: 4 days on, 4 days off
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Salary & Benefits
- Starting salary of £27k (competitive)
- Excellent benefits, including:
- 24 days holiday
- Pension
- Life assurance & critical illness cover
- Private medical care
- Employee assistance service
- Free parking
- Paid (voluntary) overtime
Apply Now
If this sounds like the perfect opportunity for you, apply ASAP—we are currently seeking applicants.
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