How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Support Advisor
Technical Support Advisor – Crewe, UK
At Radius, we provide best-in-class fleet and connectivity solutions to businesses of all sizes, helping them adapt to a more sustainable and connected future. Our portfolio includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management, serving over 400,000 customers across 50 offices globally.
We are proud to be at the beginning of exciting growth.
About the Role
The Technical Support Advisor plays a critical role in our Customer Experience team. You will be responsible for:
- Triage and resolution of customer technical queries.
- Providing feedback to clients and other internal departments.
- Developing a deep understanding of our software and hardware products to diagnose and resolve technical issues independently.
This is a full-time office-based role based in Crewe, working Monday–Friday (8:30 AM–5:00 PM).
Your Responsibilities
- Customer Support & Engagement
- Manage support tickets via our CRM system, maintaining clear communication with clients via phone or email at every stage of resolution.
- Provide detailed account checks, delivering accurate feedback directly to clients and internal stakeholders.
- Build strong relationships with customer service, installations, onboarding, and complaints teams.
- Monitor trends and recurring issues, escalating exceptions to your line manager.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Operational Support
- Assist other business areas during peak periods, including handling phone lead coverage.
-
Enhancing the Customer Experience
- In a customer-facing role, there is an expectation to generate leads and referrals for Radius products and services where relevant.
Requirements
- Strong communication skills, with equal ease when dealing with external customers or internal teams.
- High attention to detail and excellent organisational abilities.
- Problem-solving mindset with the ability to self-motivate and work independently.
- Comfortable with Microsoft Office platforms.
Competitive Benefits
Work-Life Balance & Wellbeing
- 25 days’ holiday + Bank Holidays
- Pension scheme, life assurance, wellness support (via Unum’s ‘Help@Hand’), and an Employee Assistance Programme.
- Electric Vehicle (EV) scheme
- Cycle to Work scheme
- Free breakfast in the office daily
Modern Work Environment
- Purpose-built workspace in Crewe featuring a pizzeria, rooftop bar and much more!
- Career progression opportunities to develop in diverse directions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Commitment to Diversity, Equality & Inclusion
We champion LGBTQ+ inclusion, cultural diversity, women’s empowerment, mental health, neurodiversity, and disability support, and we are actively working towards a more inclusive culture. Initiatives include:
- Pay equity, pregnancy loss & fertility policies
- Endometriosis Friendly Employer (UK)
- Mental Health First Aiders
- Women-focused wellness programmes
- Allyship & disability-friendly recruitment
- Support for local initiatives, including:
- Global Female Health Champions programme
- Crewe Pride sponsor (4 years running)
- ette Souvenir Give as you earn scheme
- UK Challenge commemorative scheme for health & charity
Next Steps
If this role excites you, we’d love to hear from you! 👉 Apply online now or reach out to our Talent Team with questions: [email protected]
We are an equal opportunities employer, committed to creating an inclusive workspace. If you require adjustments or accommodations during the application process, please don’t hesitate to ask.
We reserve the right to close vacancies early based on volume or business needs.
Find out what life at Radius looks like – View here
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location