Linn Products Ltd
Technical Support Advisor
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About Linn Products
Linn Products is a well-established, thriving, and vibrant Glasgow company at the leading edge of designing and manufacturing music systems. Our product range spans the entire audio chain, and we take pride in developing unique engineering solutions that push the boundaries of domestic audio reproduction.
We are proud of our collaborative and caring culture, focused on quality, performance, and continuous improvement. Linn genuinely cares about our people and supporting their career development.
Due to continued success, we are expanding our busy service team and seeking an additional Technical Support Advisor.
About the Role
This role is the first line of technical expertise for our authorized retailers and trade partners. Day-to-day, the Technical Support Advisors offer advice on identifying issues, diagnosing faults, and guiding partners to a satisfactory resolution. Technical Support also communicates closely with our design, engineering, and manufacturing teams, driving continuous improvement by feeding back insights gained through retailer interactions.
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Key Responsibilities
- Provide first-line technical support to our retailers and trade partners via phone and email.
- Troubleshoot hardware, firmware, networking, and configuration issues.
- Recommend clear next steps: configuration changes, onsite solutions, or return to manufacturer.
- Reproduce reported faults where possible to assist with investigation.
- Feed recurring problems and insights back to other teams within the business to drive continuous improvement.
- Document cases, fixes, and known issues to help build our knowledge base.
- Contribute to retailer training materials and technical documents.
Essential Skills
- Excellent communication skills, both written and spoken.
- A strong troubleshooting mindset and structured problem-solving skills.
- Assertiveness on the phone with trade partners; calm under pressure and focused on a resolution.
- The ability to prioritize your workload effectively and work independently.
- Willing to work closely with other teams to identify and resolve design and manufacturing issues.
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Beneficial Skills
- Basic understanding of common home/retail AV setups and IP networking fundamentals.
- Confidence supporting connected hardware, AV integration, and similar technical products.
- Basic understanding of electronic principles.
To Apply
If you'd like to work in a tight-knit company where you can have a direct impact on product quality and design, and influence future product designs by providing constructive feedback to design and manufacturing teams, then apply for this role below.
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