Hays
Technical Support Analyst - 12 month FTC
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Support Analyst - 12 month FTC
Technical Support Analyst
We're looking for a Technical Support Analyst to join a dynamic technology services team supporting multiple business units across a well-established UK organisation. This is an excellent opportunity for an IT professional with experience in device management, IT asset administration, and end-user support who enjoys working in a customer-focused environment.
You'll play a key role in ensuring the smooth delivery of technical services, managing IT assets and licences, supporting user onboarding and offboarding processes, and contributing to continuous improvement initiatives across the business.
What You'll Be Doing
- Managing the life cycle of IT assets, including stock control, audits, reporting, and compliance.
- Provisioning, configuring, and supporting corporate devices.
- Supporting starter, mover, and leaver processes.
- Assisting with the management and allocation of software licences.
- Working closely with internal technology teams and external suppliers to resolve technical issues.
- Acting as an escalation point to ensure timely resolution of support requests.
- Producing and maintaining asset and service reports.
- Contributing to technology projects and service improvement initiatives.
- Supporting the adoption of IT governance, controls, and best practices.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills & Experience
- Experience in IT asset management and asset lifecycle processes.
- Hands-on experience with Microsoft Intune for device management and deployment.
- Knowledge of Active Directory administration and user account management.
- Understanding of IT infrastructure, hardware, mobile devices, and networking fundamentals.
- Strong customer service and stakeholder management skills.
- Ability to work independently while managing competing priorities.
- Excellent communication and problem-solving skills.
- Collaborative and proactive approach to teamwork.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Us?
- Opportunity to work within a large, complex business environment.
- Varied role combining technical support, asset management, and project work.
- Exposure to modern endpoint management technologies.
- Supportive and collaborative team culture.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills