Qualifications

The successful candidate should possess relevant experience and skills including:

• Proven experience in IT asset management and asset lifecycle processes.
• Hands-on experience with Microsoft Intune for device management and deployment.
• Knowledge of Active Directory administration and user account management.
• Understanding of IT infrastructure, hardware, mobile devices, and networking fundamentals.
• Strong customer service and stakeholder management skills.
• Ability to work independently while managing competing priorities.
• Excellent communication and problem-solving abilities.
• A proactive and collaborative approach to teamwork and process improvement.

Responsibilities

The key responsibilities of the Technical Support Analyst include:

• Managing the entire lifecycle of IT assets, including stock control, audits, reporting, and ensuring compliance with organizational policies.
• Provisioning, configuring, and supporting corporate devices to meet user requirements.
• Supporting the onboarding, internal movement, and offboarding processes for employees and contractors.
• Assisting with the management and allocation of software licenses to optimize usage and compliance.
• Collaborating with internal technology teams and external suppliers to troubleshoot and resolve technical issues efficiently.
• Acting as an escalation point for support requests to ensure timely resolution and customer satisfaction.
• Producing and maintaining accurate asset and service reports to inform decision-making and compliance.
• Participating in technology projects and initiatives aimed at improving service quality and operational efficiency.
• Supporting the implementation of IT governance, controls, and best practices to uphold security and operational standards.

Benefits

Joining Hays Technology offers numerous benefits, including:

• The opportunity to work within a large, complex business environment that encourages professional growth and development.
• A varied role that combines technical support, asset management, and project involvement, providing a well-rounded experience.
• Exposure to modern endpoint management technologies and innovative IT solutions.
• A supportive and collaborative team culture that fosters learning and teamwork.
• Competitive salary packages and benefits tailored to support your work-life balance.
• Opportunities for ongoing training and career progression within a reputable organization.

Equal Opportunity

Hays Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve clients effectively and fosters innovation within our organization. All qualified applicants will receive consideration for employment without regard to any protected status.