Ground Control
Technical Support Analyst
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🔧 Technical Support Analyst – Bring Your IT Expertise and Customer Service Skills!
📍 Location: Billericay (with travel to GC locations as needed)
⏳ Hours: Monday - Friday (with out-of-hours support on a rota)
💰 Salary: Competitive + Great Perks
Are you a tech-savvy problem-solver who enjoys helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our IT team!
What you’ll do 🛠️
- Troubleshooting and resolving IT issues via phone, email, and web form.
- Providing friendly and professional customer support across the business.
- Installing, configuring, and maintaining hardware and software.
- Managing user accounts, onboarding, and offboarding staff.
- Supporting IT innovation, automation, and process improvements.
- Providing hands-on support at our sites and offices as per schedule.
Key Responsibilities 🔑🖥️
- Troubleshooting and resolving IT issues via phone, email, and web form.
- Providing friendly and professional customer support across the business.
- Installing, configuring, and maintaining hardware and software.
- Managing user accounts, onboarding, and offboarding staff.
- Supporting IT innovation, automation, and process improvements.
- Providing hands-on support at our sites and offices as per schedule.
What we’re looking for 💡
- A confident and approachable communicator with strong customer service skills.
- Experience in troubleshooting Windows OS, Microsoft Azure, Active Directory, and Office 365.
- Ability to prioritize and multitask in a fast-moving environment.
- A proactive problem-solver who enjoys working with both people and technology.
- Be part of a vibrant team, working 5 days a week in the office with the opportunity to provide impactful on-site support when needed.
- Knowledge of ITIL or similar IT Service Management frameworks is a plus.
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Why join us:
Career Development Focus
- We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations, and higher education opportunities.
Exciting Growth Opportunities
- Be part of a rapidly growing company with a dynamic team and expanding client base.
Collaborative Environment
- Work in a supportive, engaging, and innovative culture where your contributions are valued.
Competitive Package
- Enjoy a competitive salary and benefits package, along with flexible working options, including:
- 23 days holiday, Increasing with length of service + bank holidays
- Robust pension scheme
- Medigold employee support, Free Flu Jabs, Online private GP Service
- Free or subsidised national gym memberships
- Employee Recognition Scheme
- 2 personal choice volunteering days
Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
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Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.
We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.
We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.
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