Trimble Inc.
Technical Support Analyst - SketchUp
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Technical Support Analyst - SketchUp
Elevate the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst
Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment.
About Us
Trimble is an industrial technology company transforming the way the world works by delivering solutions that help customers thrive. We create technologies that connect the digital and physical worlds, helping professionals increase productivity, quality, sustainability, and safety across industries like construction, geospatial, government, and transportation.
AECO (Architecture, Engineering, Construction, and Owner Operations)
Trimble empowers stakeholders through planning, design, construction, and asset lifecycle management. Our innovative, connected ecosystem improves collaboration between teams, phases, and processes by automating workflows and delivering solutions with confidence.
Why Our Role is Exciting
In this Tier 3 technical support role, you’ll go beyond basic troubleshooting — you’ll act as a high-impact technical investigator and customer advocate. You’ll collaborate directly with SketchUp developers to solve complex system challenges, shape product evolution, and drive ongoing improvements for global creators.
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Core Responsibilities Include:
- Deliver specialized Tier 3 technical support for SketchUp software products, including complex entitlement systems.
- Investigate, replicate, and validate high-impact technical bugs using rigorous testing environments.
- Translate complex technical concepts into actionable guidance for cross-functional teams and clients.
- Partner with engineering and product development to manage incident escalations and prioritise resolutions.
- Mentor internal support teams, design technical training programs, and author comprehensive documentation for intricate workflows.
Requirements & Skills
Essential:
✔ 3+ years of experience in advanced technical support or software workflow management. ✔ Proven mastery in root cause analysis, software testing, and bug tracking in platforms like Jira or Confluence. ✔ Operations knowledge of the Systems Development Life Cycle (SDLC) and matrixed collaboration models. ✔ Exceptional verbal and written communication, balancing technical precision with empathy and clarity. ✔ Bachelor’s degree in Computer Science, Arts and Sciences, or equivalent hands-on technical experience.
Bonus (Preferred):
✔ Familiarity with 3D modeling software (e.g., SketchUp, AutoCAD) or architectural design workflows. ✔ Advanced OS diagnostic skills covering Windows, macOS, iOS, Android, and Windows Server. ✔ Scripting experience (e.g., Python, JavaScript, C#) for workflow automation.
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Work Logistics
- Location: UK (Leeds or London) or UK-Remote.
- Travel Requirement: 10% (occasional site visits/company events).
Why Join Trimble?
Make a Real-World Impact.
Trimble isn’t just building software — we’re solving some of the world’s most critical challenges. Whether it’s smart construction sites, safer transportation hubs, or data-driven sustainability initiatives, our work impacts how millions of people live, build, and innovate every day.
Work with a Values-Driven Team.
We embrace our core principles: Belong, Grow, and Innovate. This means:
- Belong: Why Trimble? Our culture fosters genuine connections and ownership. You won’t just join a team; you’ll belong to one.
- Grow: We empower career development through mentorship, training, and real influence over projects.
- Innovate: Ideas are your drive. At Trimble, innovation isn’t rhetoric — it’s the foundation of what we build.
Own Your Success.
We thrive on proactive "doers." At Trimble, you’re not just an employee—you’re a contributor. Our entrepreneurial environment rewards initiative, collaboration, and bold thinking.
How to Apply
👉 Submit your application via the ‘Apply Now’ button in this posting. Let’s build the future — together.
Renew. Advance. Transform. — Our collective commitment to progress starts with you.
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