Trimble Inc.
Technical Support Analyst - SketchUp
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Technical Support Analyst - SketchUp
Next SketchUp Tier 3 Technical Support Analyst
Elevate the Creator Experience
Ready to champion the voice of millions of architects, engineers, and creatives who use the world’s premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment.
About Us: Trimble
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability.
AECO: Transforming the Entire Asset Lifecycle
Trimble is empowering stakeholders through planning, design, construction, and asset management. Our innovative and connected ecosystem improves coordination and collaboration across teams, phases, and processes, enabling teams to deliver with confidence.
What Makes This Role Great?
In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators.
Key Exciting Responsibilities
- Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
- Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
- Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
- Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
- Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds
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Essential Skills & Experience
- 3+ years of proven experience navigating advanced technical support environments or software workflows
- Demonstrated mastery of:
- Root cause analysis
- Software testing
- Structured bug tracking within Jira or Confluence
- Foundational familiarity with:
- Systems Development Life Cycle (SDLC)
- Matrixed collaboration frameworks
- Outstanding verbal and written communication skills, with a native ability to manage demanding situations with empathy and clarity
- Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience
Bonus Points For:
- Practical familiarity with:
- 3D modeling software
- Architectural design workflows
- 3D graphics processing (e.g., DirectX 12, Metal)
- Lightwork OS environment diagnostic skills across:
- Windows, macOS, iOS, Android, and Windows Server
- Programming or scripting experience in modern development languages
Logistics
- Location: UK – Leeds, London, or UK-Remote
- Travel Requirement: 10% (for required creative workspace visits and training)
Why You’ll Love Working With Us
Make a Tangible Impact
At Trimble, we’re not just a company that "does good"—we are a team dedicated to making a tangible, positive real-world impact. We build innovative solutions to solve the world’s most critical challenges, from construction sites to transportation hubs. Our work improves how people live, build, move, and grow.
Our purpose-driven culture means you’ll be helping to build and deliver sustainable, scalable solutions that make work faster, safer, and more efficient for millions of people worldwide.
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Collaborate With a Purpose-Driven Team
Our strong and supportive culture is a “hidden gem.” You’ll work with a collaborative, mission-aligned team that fosters a genuine sense of belonging. We’re a company of "visionary pragmatists"—proactive thinkers who build bold innovations that work.
Be an Owner
We thrive on initiative, ownership, and entrepreneurship. Success at Trimble is often "self-authored"—empowering proactive individuals to take charge and drive results.
Company Values: Belong, Grow, Innovate
Our core values aren’t just words—they’re the foundation of our culture:
- Belong: An environment where you are seen, heard, and valued—individuals make global impact.
- Grow: Opportunities to build a career and drive collective success.
- Innovate: A culture that shapes the future through creative problem-solving.
“Become part of a team where your contributions truly matter.”
How to Apply
Please submit an online application for this position by clicking the ‘Apply Now’ button in this posting.
Core Technologies We Innovate
Trimble specializes in positioning, modeling, connectivity, and data analytics, enabling industries like:
- Agriculture, construction, geospatial, transportation & logistics
- Odor & Air Quality Monitoring
Visit www.trimble.com to learn more about our industry-transforming innovations.
Support & Accessibility
If you need assistance or require an accommodation during the application process, please contact careers@trimble.com.
Candidate Privacy statements can be accessed here (country-specific notices included).
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