Trimble Inc.
Technical Support Analyst - SketchUp
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Technical Support Analyst - SketchUp
Elevate the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst!
Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize global product feedback loops in a dynamic, growth-oriented environment.
About Us
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
AECO: Trimble’s Vision
Trimble is empowering stakeholders throughout:
- Planning
- Design
- Construction
- Entire asset lifecycle
Our innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases, and processes. By automating work and transforming workflows, we enable teams to deliver with confidence at every turn.
Why This Role Stands Out
In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to:
- Solve complex system issues
- Shape the continuous improvement of tools used by global creatives
Key Responsibilities
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- Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
- Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
- Translate complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
- Partner closely with engineering and product development teams to:
- Manage incident escalations
- Prioritize resolutions
- Mentor internal support teams and:
- Design technical training
- Author comprehensive documentation for complex workarounds
Essential Skills & Experience
- 3+ years of proven experience in advanced technical support environments or software workflows
- Demonstrated mastery of:
- Root cause analysis
- Software testing
- Structured bug tracking within Jira or Confluence
- Foundational familiarity with:
- The Systems Development Life Cycle (SDLC)
- Matrixed collaboration frameworks
- Outstanding verbal and written communication skills with the ability to:
- Manage demanding situations with empathy and clarity
- Bachelor’s degree in:
- Computer Science
- Arts and Sciences
- Or equivalent practical technology experience
Bonus Points For
- Practical familiarity with:
- 3D modeling software
- Architectural design workflows
- 3D graphics processing (DirectX 12, Metal)
- Broad OS environment diagnostic skills:
- Windows
- MacOS
- iOS
- Android
- Windows Server
- Lightweight programming knowledge or scripting experience in modern development languages
Logistics
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- Location: UK – Leeds, London, or UK Remote
- Travel Requirement: 10%
Why Join Our Team?
At Trimble, we’re more than a company that “‘does good’” – we’re a team dedicated to creating tangible real-world impact. We build innovative solutions designed to address the world’s most critical challenges, from construction sites to transportation hubs.
Purpose-Driven Culture
- Help build solutions that make work faster, safer, and more sustainable for millions globally.
- Transform projects where:
- Connected machines save fuel
- Data-driven insights reduce waste
Collaborate with Visionaries
- Thrive in a supportive team culture.
- Share a purpose with like-minded individuals.
- Foster a sense of belonging.
Empowerment & Ownership
- Work in an environment that values initiative and proactive contributions.
- Embrace an entrepreneurial spirit where success is often “self-authored.”
How to Apply
Please submit an online application for this position via the ‘Apply Now’ button in this posting.
Our Core Values
At Trimble, our pillars of Belong, Grow, and Innovate guide our culture effectively:
- Belong: A space where you are seen, heard, and valued.
- Grow: Opportunities to build your career and fuel our collective success.
- Innovate: Drive forward solutions that shape our industry’s future.
Our goal: Accountability and local team empowerment ensuring that our global vision resonates at every level.
Candidate Privacy Notices by Country
Need assistance or accommodations during the application process? Contact careers@trimble.com.
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