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Technical Support Apprentice
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If you have an interest in IT and developing technical skills, this is a fantastic new opportunity! We are seeking a new Level 3 ICT Support Tech Apprentice to learn and work within the company.
Wage
- £15,600 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
Training course
- Information communications technician (level 3)
Hours
- Monday to Friday 8:30am to 5.00pm
- 37 hours 30 minutes a week
Start date
- Tuesday 1 September 2026
Duration
- 1 year 6 months
Positions available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main purposes of the role:
- Prepping Oxhoo EPOS terminals for sales
- Repairing EPOS terminals
- Technical phone support
Key tasks will include, but not be limited to:
- Picking stock for sales orders and preparing for despatch
- Fault finding and repairing Epos terminals
- Answering incoming technical calls and emails
Key results will be:
- Recognising products
- Technically preparing products for sales orders
- Identifying issues with faulty products
- Repairing faulty equipment
- Gaining confidence dealing with incoming queries via email and telephone
Where you'll work
5 Aragon Court
Manor Park
Runcorn
WA7 1SP
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- RIVERSIDE COLLEGE
Training course
- Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
- Level 3 Digital Support Technician
- Fortnightly attendance at Riverside College, Widnes
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Essential qualifications
- GCSE in:
- 4 GCSE's including Maths and English (grade Grades 9-4 (A-C))
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Logical
- Team working
- Technical mindset
- Interest in fault finding
- Telephone skills
Other requirements
- We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned.
- If you are applying with qualifications other than those listed in the entry requirements (GCSE's), please make sure you have obtained official evidence of equivalency from UK ENIC before the application closing date. Please note, if you are shortlisted for the post we cannot progress your application any further without you providing evidence of this.
With over 12 years’ experience in point-of-sale technology, OXHOO supports retailers, retail chains and public sector organisations in their digital transformation. Since 2025, we have been part of the IAGONA Group, enabling us to expand our offering to include self-service kiosks, digital signage and bespoke vending machines.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There may be opportunities to apply for roles within the company, if suitable positions arise during the Apprenticeship
The contact for this apprenticeship is:
RIVERSIDE COLLEGE
Joanna Smith
joanna.smith@riversidecollege.ac.uk
01512572800
The reference code for this apprenticeship is VAC2000041050.
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