Aquent
Technical Support Consultant [211405]
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Aquent is proud to partner with a pioneering team at the forefront of global digital payment innovation. Our client is a leader in developing cutting-edge solutions that transform how millions of people transact daily, making payments seamless, secure, and accessible worldwide. This is an opportunity to contribute to a mission that redefines the future of finance and technology, impacting users on a global scale.
Are you a technically savvy problem-solver with a passion for payments and a knack for making complex systems understandable? We’re seeking a dynamic individual to join a high-impact team, where your expertise will directly support the evolution and stability of advanced digital payment features. In this role, you won’t just troubleshoot; you’ll be instrumental in ensuring the smooth operation of critical payment infrastructure, collaborating with diverse teams, and directly contributing to a seamless user experience for countless individuals. Your work will directly enable our partners to integrate and leverage groundbreaking payment technologies, shaping the landscape of digital commerce.
Key Responsibilities
- Provide technical support and assistance on digital payment solutions, tap-to-pay functionalities, and related digital wallet features.
- Collaborate with the technical team to document and resolve inquiries from internal partners and external financial institutions.
- Apply technical knowledge of payment flows to support troubleshooting and gap analysis.
- Assist in reviewing and recommending process improvements using common automation or AI tooling.
- Contribute to knowledge management, ensuring that internal teams have clear, accurate, and up-to-date technical documentation.
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Must-Have Qualifications
- Bachelor’s or Master’s degree.
- Solid understanding of core payment transaction flows, including key concepts related to payment network processing, authorization, and settlement.
- Functional knowledge of tokenization principles—understanding what it is and why it is used in secure payment systems.
- High level of tech savviness and comfort in identifying areas where basic AI tools or automation can improve internal processes and workflows.
- Demonstrated ability to learn and apply complex technical information related to payment processing.
- Excellent communication skills and the ability to work effectively with diverse internal and external teams.
- Strong sense of initiative and detail-orientation, taking responsibility for issues until resolution.
- Practical aptitude for identifying technical issues and assisting with troubleshooting steps.
- Comfortable with modern technology tools and capable of adapting quickly to new software platforms.
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Nice-to-Have Qualifications
- Experience in a payments-related support, operations, or technical coordination role.
- Familiarity with core payments concepts (e.g., authorization, settlement, EMV).
- Basic knowledge of software development concepts.
Client Description
Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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