Yolk Recruitment Ltd
Technical Support Consultant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Support Consultant
Up to £50,000 | Bristol | Hybrid
Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol.
This is an opportunity to join a collaborative environment where you'll provide technical support across specialist software applications used by major clients. Working as part of an experienced support team, you'll investigate technical issues, resolve incidents and service requests, and work closely with internal specialists to deliver an excellent customer experience.
This role would suit someone with previous application or technical support experience who also has knowledge of pension payroll, either through supporting pension software or working within a pensions administration environment.
What you'll be doing
- Providing technical support for software applications via phone, email, and Microsoft Teams
- Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved
- Troubleshooting application issues and resolving problems where possible
- Escalating more complex issues to internal technical specialists when required
- Supporting user administration, including password resets and account management
- Working closely with clients to provide guidance and effective resolutions
- Producing and maintaining support documentation and knowledge articles
- Collaborating with colleagues to improve processes and share knowledge
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll bring
Essential
- Previous experience within Application Support, Technical Support, or IT Support
- Knowledge of pension payroll or experience supporting pension administration software
- Experience working with ticketing systems and managing incidents
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- SQL knowledge
- Active Directory
- Microsoft Office 365
- Windows Server
- JIRA
- Confluence
What's on offer
- Salary up to £50,000 depending on experience
- Hybrid working (3 days office / 2 days home)
- Structured training and ongoing development
- Supportive and collaborative team environment
- Opportunity to develop within a specialist software business
Ready to Apply?
Contact Jack Winder to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme—just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills