Shelly Group
Technical Support & Enablement Lead
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About Shelly
We make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset — no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do.
We turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens at our headquarters.
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Technical Support & Enablement Lead
Your Role
As Technical Support & Enablement Lead, you will be the main technical reference point for Shelly in the UK. This is not a call-center role. It is a senior, outward-facing position combining technical support, training, sales enablement, and field intelligence. You will work closely with installers, partners, sales, and HQ teams to ensure Shelly products are correctly understood, deployed, and trusted in the UK. You will report directly to the UK Managing Director.
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What Makes You a Great Fit
- Strong technical background in electrical systems, IoT, smart home, energy, or automation
- Comfortable working directly with electricians and professional installers
- Able to explain complex technical topics clearly and practically
- Confident representing a brand externally as a technical authority
- Proactive mindset: you don’t just solve problems, you prevent them
- Comfortable working in a growing, evolving organisation
Your Responsibilities
- Act as first-line technical support for the UK market (pre- and post-sales)
- Support electricians, installers, and system integrators with:
- Product selection
- Wiring and installation
- Configuration and troubleshooting
- Handle technical tickets and escalations, with a focus on clarity and repeatability
- Deliver technical trainings (online and in-person) for partners and installers
- Support sales calls involving complex or non-standard technical requirements
- Act as the UK technical lead for integrations and advanced use cases
- Attend trade fairs, industry events, and partner meetings as Shelly’s technical representative
- Capture recurring issues, objections, and edge cases and feed them back to HQ product and documentation teams
- Help reduce long-term support load by creating standard answers, guidance, and enablement materials
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What is in it for you
- A key role in building Shelly’s UK presence
- High autonomy and direct access to decision-makers
- Permanent UK-based employment
- Competitive salary
- Flexible working (hybrid/remote)
- Free access to all Shelly devices
- Travel budget for events, trainings, and partner visits
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