Redis
Technical Support Engineer
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About Redis
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers.
Role Opportunity
Unicorn Pre-IPO Global Customer Technical Support Team
Technical Support Engineer
Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at Redis.
As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role, offering exciting technical challenges, ongoing learning, and the opportunity to support customers of all calibres within our tight-knit team.
You will utilise and expand your existing technical expertise, solving complex problems within world-class enterprises, deeply engaging with Redis Enterprise Software—a high-performance database leveraging by thousands of global customers.
You will immerse yourself in cutting-edge technology—supporting Redis Enterprise across major cloud platforms and top container orchestration environments, continuously growing both your technical depth and breadth.
Join the creme de la creme and embrace lifelong learning. Redis is seeking brilliant experts—individuals who thrill in enquiry, persistence, and diving deep into the entire stack: from coding to systems administration, through to networking and performance tuning.
Key Responsibilities
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Engage directly with customers to troubleshoot and resolve challenging issues:
- Reproduce issues, replicating customer environments when required
- Analyze and address instrumentation, replica architectures, and other complex diagnostics
- Deliver deep fixes and workarounds for client problems
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Documentation: Record issues and contribute to internal team documentation to enhance knowledge-sharing across the Support Team.
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Collaboration: Work closely with Engineering to implement solutions and drive product quality improvements.
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Root Cause Analysis: Investigate performance issues across data pathways, whether in cloud or on-premise environments.
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Technical Exclusivity: Offer deep expertise during testing, deployment, and upgrades of Redis software.
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Critical Issue Management: Serve as the primary point of contact for time-sensitive customer escalations, liaising between customers, Cloud Operations (CloudOps), Engineering, Product, Technical Account Managers (TAMs), and Sales.
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Customer Advocacy: Champion timely issue resolutions and maximize the value subscribers gain from their Redis subscriptions.
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** vaiarsi i duties**, such as new product roll-outs, customer training, and additional support-related tasks.
Employment Requirements
Essential
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Five (5) or more years of experience in enterprise software.
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Strong proficiency in programming or scripting languages.
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Familiarity with both cloud-based and on-premises environments.
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Expert-level skills in Linux/Unix systems and networking (TCP/IP).
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Bilingual (written and verbal) fluency in English is an absolute necessity.
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Exceptional problem-solving prowess: Ability to work efficiently with multi-tasking in a fast-paced environment.
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High availability to fulfil demanding customer service requisites.
Supplementary Boosts For Candidacy
Bonus Skills And Experience:
- An undergraduate degree (Bachelor of Science) in fields such as Computer Science or Information Systems.
- Familiarity with NoSQL databases, particularly Redis.
- Hands-on experience with container orchestration platforms (e.g., Kubernetes).
Compensation & Packages
Salary Range
The salary range for this position is €61,000 to €72,000. Bonuses are subject to Redis’ incentive policies. Final financial arrangements hinge on objective, job-relevant factors:
- Relevant qualifications and experience
- Expertise coverage, role scope, level
- Work location
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Employee Benefits
Redis fosters an atmosphere where work and personal life thrive harmoniously. In addition to salaries that reflect, and equity grants, we champion a generous package of benefits:
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Excellence in Lifestyle and Growth:
- 25 days of vacation annually, supplementary to statutory paid holidays, empowering a famine-free work-life balance
- Subsidized health insurance and financial support for parental responsibility (paid paternity leave programs)
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Homeoffice and Workplace Support:
- Paid stipend for home internet and telephone model/hardware
- Flexible working conditions reflecting personal and societal priorities
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Career and Culture:
- A cultural landscape of team celebrations, social gatherings, and festive occasions
- Progrmise learning and development opportunities to facilitate holistic skill realm enhancement
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Diversity and Inclusive Advocacy: Redis champions a global, diverse, and inclusive workplace, valuing differences among every team member. We foster and commit to these core ideals, ensuring all come forward to work authentically, directly, and comfortably.
Redis pledges complete employment equality, freedom from discrimination, and disabilities accommodations under all applicable local or worldwide regulations.
If you need to avail accommodations during recruitment phases, kindly secure an arrangement via recruiting@redis.com. All requests remain confidential to extent enabled by local laws.
Note: All employment offers at Redis are contingent on successful clearance from a background check.
Ask questions, challenge solutions, and help grow the future of fast – Redis. We welcome candidates with diverse exceptionalities. Joining is simple: apply now!
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