AgileGrid Solutions
Technical Support Engineer
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About The Company
TRS (Technical Recruitment Solutions) is a leading recruitment agency specializing in connecting skilled professionals with top-tier companies across various technical sectors. With a strong reputation for delivering tailored staffing solutions, TRS is committed to supporting both clients and candidates in achieving their strategic goals. Our expertise spans engineering, manufacturing, and technical support roles, ensuring we provide the right talent for complex and specialized positions. We pride ourselves on our industry knowledge, professionalism, and dedication to excellence, making us a trusted partner for organizations seeking to build high-performing teams.
About The Role
We are currently seeking a Technical Support Engineer to join a prominent manufacturer of commercial HVAC and chiller solutions. This role offers an exciting opportunity for individuals with a strong background in chillers, commercial air conditioning, or applied HVAC systems to apply their technical expertise within a customer-focused, office-based environment. Working closely with an experienced Technical Manager, you will play a vital role in providing technical support to a diverse client base, including consultants, contractors, and installation partners. The position offers flexibility with hybrid and office-based working arrangements, making it suitable for professionals seeking a balanced work environment.
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Qualifications
The ideal candidate will possess relevant experience and skills, including:
- Proven knowledge of commercial chillers and HVAC systems.
- Strong communication skills, with the ability to explain technical concepts clearly.
- Problem-solving capabilities and a proactive approach to troubleshooting.
- Experience in technical support, applications engineering, or a related field.
- Educational background in engineering, HVAC technology, or a related discipline is preferred.
Responsibilities
- Provide comprehensive technical support and product guidance across a range of commercial HVAC and chiller solutions.
- Assist consultants, contractors, installers, and internal sales teams throughout the entire project lifecycle, from design to commissioning.
- Support clients with product selection, system design queries, and application-specific advice to ensure optimal system performance.
- Act as a primary technical contact for customers and partners, fostering strong professional relationships.
- Contribute to technical documentation, training, and knowledge sharing within the team.
- Stay updated on product developments and industry trends to provide current and accurate support.
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Benefits
- Competitive salary circa 47,000, with additional benefits.
- Flexible working options including hybrid and office-based arrangements.
- Access to strong technical leadership and ongoing support.
- Opportunities for professional development within a growing manufacturing environment.
- Exposure to an expanding product portfolio and dedicated training facilities.
- A role that combines technical expertise with commercial engagement, avoiding the demands of site-based service work.
Equal Opportunity
TRS is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. We believe diversity enriches our workplace and drives innovation. All qualified applicants will receive consideration for employment without regard to any protected status.
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