Oyster Recruitment Limited
Technical Support Engineer
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Technical Support Engineer Opportunity
Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers?
Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.
On Offer
- Competitive base salary of up to £45,000 per annum
- Extensive benefits including:
- Private Medical Insurance
- Company bonus
- Death in service
- Enhanced pension
- Purchase additional holiday
- Fantastic career progression opportunities
Responsibilities
- Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns
- Proactively manage a high-volume workload across the UK, ensuring efficient resource allocation and timely processing of work orders
- Provide technical support to technicians, troubleshooting issues and offering guidance to ensure successful completion of tasks
- Collaborate with Hire, Sales, and Operations teams to share customer insights and foster relationships through exceptional customer service
- Diagnose system problems during product installation and servicing, working closely with various internal teams to resolve issues efficiently
- Identify areas for sales opportunity improvement and conduct qualitative and quantitative analysis of customer care interactions
- Ensure accurate information transfer via CRM and operational systems, generating regular reports to support data-driven decision making
- Assist service/hire desk and customer care teams with administration during peak times, contributing to overall team success
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Who They’re Looking For
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Your very own career expert that helps elevate your application to the next level.
- Proven expertise in technical support and troubleshooting to identify and resolve issues efficiently.
- Excellent customer support and service skills, with an ability to maintain professional and clear communication.
- Well-developed analytical skills for diagnosing and evaluating complex technical problems.
- The ability to work effectively both independently and as part of a team in an office-based environment.
- Familiarity with temperature control systems is advantageous.
- Relevant certifications or a technical education in engineering or a related field would be beneficial.
This is an excellent opportunity to apply your technical skills in a company focused on creating sustainable climate solutions. If you are a skilled Technical Support Engineer with a commitment to solving problems and helping customers, we would love to hear from you.
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