AgileGrid Solutions
Technical Support Engineer
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About The Company
Are you passionate about solving complex technical challenges with telemetry and sensor systems that help the world move water more sustainably? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
Grundfos Holding A/S is a global leader in advanced water solutions, dedicated to creating a sustainable future through innovative technologies. With a strong commitment to environmental responsibility, we develop intelligent systems that optimize water management and distribution. Our diverse and inclusive culture fosters growth, collaboration, and continuous learning, ensuring our employees are empowered to make a meaningful impact on communities worldwide.
About The Role
As our new Technical Support Engineer, you will be instrumental in delivering expert technical assistance for telemetry tools and sensor equipment. Your primary focus will be diagnosing issues, providing timely solutions, and supporting both our customers and internal teams to ensure the seamless operation of critical water infrastructure. This role offers an excellent opportunity to work in a dynamic environment that values innovation, teamwork, and professional growth.
You will be part of a supportive and inclusive culture that celebrates diversity and prioritizes well-being. Your expertise will directly contribute to Grundfos's mission of advancing sustainable water management, making a tangible difference in communities and industries around the globe.
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Qualifications
To succeed in this role, you should possess a strong technical background and a proactive approach to problem-solving. The ideal candidate will have:
- At least 3 years of experience in technical support, field engineering, or a related role involving telemetry, sensors, or instrumentation.
- A solid understanding of communication protocols such as MQTT, Modbus, and Cellular IoT, along with sensor technologies.
- Excellent troubleshooting and diagnostic skills across hardware and software systems.
- Strong communication skills with the ability to explain complex technical concepts clearly to diverse audiences.
- Educational qualifications such as an HNC/HND or degree in electronics, electrical engineering, or a related discipline.
Preferred additional experience includes familiarity with water or pump industry applications, SCADA systems, IoT platforms, and cloud-based monitoring solutions.
Responsibilities
Your key responsibilities will include:
- Diagnosing and resolving technical issues related to telemetry tools, sensor equipment, and associated software platforms.
- Providing remote and on-site support to customers and field engineers, ensuring minimal downtime of critical systems.
- Collaborating with product development and engineering teams to escalate complex issues and provide valuable field insights for continuous improvement.
- Creating and maintaining comprehensive technical documentation, troubleshooting guides, and knowledge base articles to support ongoing training and support efforts.
- Supporting the installation, commissioning, and configuration of telemetry and sensor solutions to ensure optimal performance.
- Identifying recurring issues and recommending product or process improvements to enhance reliability and customer satisfaction.
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Benefits
At Grundfos, we believe in taking care of our employees and fostering a positive work environment. Our benefits include:
- A flexible working environment with options for home working, adaptable hours, and parental support.
- Annual bonuses, comprehensive health insurance, and programs focused on employee well-being.
- Additional paid leave for volunteering in your community, encouraging social responsibility.
- Access to on-demand training, professional development programs, and structured learning opportunities to support your career growth.
We are committed to diversity and inclusion, welcoming applications from individuals of all abilities, backgrounds, and experiences. Join us and be part of a team that values your unique contributions and supports your aspirations.
Equal Opportunity
Grundfos is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives and experiences foster innovation and drive our success. We encourage applicants from all backgrounds to apply and look forward to welcoming talented individuals who share our values and passion for sustainable water solutions.
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