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Technical Support Engineer
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Graduate/Entry-Level Opportunity: Technical Support Engineer
Penguin Recruitment is proud to partner with a prominent European leader in engineering and environmental instrumentation. Backed by over 15 years of collaboration with this industry powerhouse, this is your chance to step into a career with a company that is at the forefront of acoustics, air quality, and vibration technology. Recognised for cutting-edge solutions and innovation, they work with top-tier industries such as aerospace, automotive, train manufacturing, and audio engineering.
This family-run company is celebrated not only for its advanced technologies but also for providing a supportive and collaborative team environment. If you are a recent graduate or early in your professional journey, this is a unique opportunity to grow your skills, contribute to transformative projects, and build a fulfilling career in one of the most dynamic industries.
Step into the role of Technical Support Engineer, where you'll:
- Work with Leading Technologies: Engage with state-of-the-art systems, from noise and vibration monitoring to air quality instruments and acoustic cameras.
- Create a Real Impact: Solve complex technical challenges for a diverse range of industries and clients.
- Learn and Grow Every Day: Gain valuable cross-disciplinary experience in a supportive environment.
- Contribute to Projects that Matter: Play a critical role in translating top-notch technical solutions to meet real-world customer needs.
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Key Responsibilities
In your day-to-day role, you'll:
- Deliver exceptional customer support via phone, email, and remote sessions.
- Troubleshoot and resolve hardware and software issues for cutting-edge measurement and analysis equipment.
- Configure and pre-commission market-leading instruments before shipment.
- Assist clients with equipment setup, calibration, and training both remotely and on-site.
- Create and update user guides, technical documentation, and troubleshooting materials.
- Support firmware and software updates while ensuring compliance with quality and safety standards.
- Travel for customer demonstrations or site visits to deepen their understanding of the technology.
Every day will bring a blend of hands-on technology and client collaboration, making no two workdays the same.
Who We're Looking For
This is a perfect opportunity for a recent graduate or early career professional with:
- A Degree (or Equivalent) in:
- Electronics Engineering
- Acoustical Engineering
- Audio Engineering
- Instrumentation
- Electrical Engineering
Alternatively, equivalent technical experience in instrumentation or measurement systems is welcomed.
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While not essential, preference will be given to candidates with:
- Experience with scientific or industrial instrumentation.
- Customer-facing troubleshooting expertise.
- Proven ability to remotely diagnose technical issues.
- Hands-on experience with equipment installation and commissioning.
Above all, we're seeking individuals with enthusiasm for problem-solving, a passion for technology, and a proactive, can-do attitude.
The Benefits You'll Receive
Join a company that truly values its team members and provides:
- Career Growth: Competitive salary with room for progression.
- A Fantastic Work Setup: Modern Bedford-based office with free parking and access to lakes and parks for rejuvenating lunchtime walks.
- Support and Inclusion: A collaborative and inclusive workplace that prioritizes its people.
- Learning Opportunities: Continuous skill development in a cutting-edge industry.
- Impactful Work: The chance to collaborate on projects that matter, utilizing state-of-the-art technology to meet real-world needs.
This is your opportunity to join a forward-thinking company and thrive in a rewarding profession as a Technical Support Engineer. Don't miss the chance to innovate, learn, and make a difference.
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