In this role, you’ll be at the forefront of delivering expert technical support both pre- and post-sale, working closely with customers and partners to ensure optimal system performance.

• Provide advanced technical support across systems and partner networks
• Travel to customer sites in the UK and overseas to diagnose and resolve complex issues
• Support large-scale installations, including validation and performance troubleshooting
• Contribute to beta testing, gathering real-world performance insights
• Develop and maintain technical documentation for internal and external use
• Participate in product risk assessments, offering practical insights
• Deliver and support technical training for partner teams globally
• Manage and assess warranty claims, including testing returned components

Your Background – Technical Support Engineer, Water Treatment Systems

To be considered for this exciting role, you must be able to demonstrate a background working with electrical-mechanical capital equipment, and ideally hold an engineering qualification. You could be a Water Treatment Engineer, ex HM Forces Engineer, (RAF, Navy or REME) or an Electrical-Mechanical Service Engineer, looking for an interesting field service role, or an experienced electro-mechanical engineer looking to work for a great company offering world-class training and a comprehensive benefits package.

• Strong technical background in water treatment systems or electrical mechanical engineering background
• Solid understanding of mechanical and control systems
• Experience diagnosing faults using tools like multi-meters or oscilloscopes
• Analytical mindset with a methodical problem-solving approach
• Ability to interpret data and make informed decisions
• Excellent communication skills—able to explain technical concepts clearly
• Confident working independently and as part of a team
• Experience writing clear technical reports and documentation
• Comfortable handling challenging customer interactions
• Strong IT skills (e.g. Google Workspace or similar)
• Experience in a Technical Support Engineer or Service Engineer role
• Background in mechanical or chemical engineering
• BTEC Level 4 (or equivalent) in an engineering discipline
• Ability to deliver or support technical training and presentations
• Multilingual or able to communicate across different cultures

The Benefits – Technical Support Engineer, Water Treatment Systems

This is an excellent opportunity to join a world class water treatment equipment organisation. You will be joining a national team of Technical Support Engineers who take great pride in their work and who aim to build upon long term relationships with customers. You will be continually challenged as you are exposed to new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be furthered through training courses.

For those with the desire there are opportunities to progress your career into more technical specialist roles.

In return, the successful applicant will benefit from first class product training, recognised by the industry, which will run on an ongoing basis as new products are introduced. A generous remuneration package is also guaranteed, including competitive basic salary, excellent overtime rates paid 'door to door', company vehicle, healthcare package, contributory pension scheme, phone and laptop, along with the opportunity to progress your career within a market leading organisation.

This vacancy is being advertised by TRS Consulting Services Limited. The services advertised by TRS Consulting Services Limited are those of an employment agency and / or employment business.