AgileGrid Solutions
Technical Support Engineer
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About The Company
Astute People is a reputable recruitment agency dedicated to connecting talented professionals with leading organizations across various industries. With a strong focus on engineering, technical, and industrial sectors, Astute People prides itself on delivering tailored recruitment solutions that meet the specific needs of both clients and candidates. Our commitment to integrity, professionalism, and excellence has established us as a trusted partner in the recruitment landscape, supporting companies in building high-performing teams and individuals in achieving their career aspirations.
About The Role
Astute's Power Team is partnering with a leading provider of uninterruptible power supplies and switchgear solutions to recruit a Technical Support Engineer for its UK-wide service team. This is a strategically important role that offers an excellent opportunity for a technically skilled professional to contribute to a dynamic organization committed to innovation and customer satisfaction. The Technical Support Engineer will be responsible for providing expert technical assistance to customers and internal teams, ensuring the seamless operation and application of switchgear products. The role involves troubleshooting, technical consultancy, training, and site support, playing a vital part in maintaining the company's reputation for quality and reliability.
The position offers a competitive salary ranging from 38,000 to 45,000 per annum, depending on experience, along with a company van, pension scheme, overtime opportunities, door-to-door pay, and 25 days of holiday plus bank holidays. The successful candidate will be working within a collaborative environment that values expertise, integrity, and long-term development, making it an ideal opportunity for an experienced electrical or electronic engineer seeking career growth and stability.
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Qualifications
The ideal candidate will possess the following qualifications:
- An Electrical or Electronic Engineering diploma or an equivalent technical qualification.
- A minimum of four years' experience within the low-voltage electrical sector, demonstrating practical knowledge of switchgear and power systems.
Responsibilities
The Technical Support Engineer will be responsible for a range of duties aimed at supporting customers and internal teams effectively. Specific responsibilities include:
- Providing comprehensive technical support to customers and sales teams regarding switchgear products, including application guidance, troubleshooting, and technical advice.
- Proposing suitable solutions that meet customer application requirements while ensuring technical compatibility and clarity around assumptions or limitations.
- Delivering product technical and catalogue training sessions to customers, sales staff, and other internal teams to enhance product knowledge and application understanding.
- Attending customer sites to assist with commissioning, troubleshooting, and resolving technical issues promptly and effectively.
- Supporting the sales team by preparing technical estimates and detailed quotations for potential projects.
- Assessing customer product returns, conducting detailed technical evaluations, and preparing clear reports to facilitate issue resolution and continuous improvement initiatives.
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Benefits
The role offers a comprehensive benefits package designed to support the well-being and professional growth of the employee. Benefits include:
- A competitive salary between 38,000 and 45,000 per annum, negotiable based on experience.
- A standard Monday to Friday working schedule from 08:30 to 17:00, with flexible start and finish times to accommodate personal commitments.
- 25 days of holiday entitlement plus bank holidays, totaling 33 days off annually.
- Participation in the company pension scheme to support long-term financial security.
- Opportunities for overtime, providing additional earning potential.
Equal Opportunity
Astute People is committed to promoting diversity and inclusion within the workplace. We are an equal opportunity employer and do not discriminate based on age, race, gender, disability, creed, or sexual orientation. We adhere to all relevant UK legislation and actively encourage applications from individuals of all backgrounds. Additionally, we are dedicated to supporting the government's Disability Confident Employer initiative, ensuring fair and accessible recruitment practices. We aim to respond to all applications within 7 days; if you do not hear from us within this timeframe, please consider your application unsuccessful.
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