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Technical Support Engineer
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About The Team
The In-Store Technology organization at DoorDash is committed to building products that help restaurants create exceptional experiences every day. We are a growing team of engineers and builders on a mission to transform hospitality operations. Within Integrations, we connect our in-store platform to point-of-sale systems so restaurants see accurate check data, spend, and service status alongside guest and reservation information.
About The Role
We're hiring a Technical Support Engineer focused on POS integrations. You'll manage and resolve complex integration support cases by leveraging technology, logs, and APIs to diagnose failures and maximise reliability for restaurants and POS partners. You'll work closely with our Product and Engineering team, support POS go-lives and partner onboarding, and become a subject-matter expert who contributes to our technical knowledge base, runbooks, and support automation. This role offers the opportunity to work with cutting-edge hospitality technology while directly impacting client success, supporting POS connectivity for venues and POS vendors on our platform.
You’ll support POS connectivity at the integration layer (middleware, APIs, and partner-built connectors), not cashier workflows or physical point-of-sale equipment.
You're Excited About This Opportunity Because You Will…
- Manage complex T2/T3 POS integration support cases on a daily basis and document customer and partner interactions from investigation through resolution. This role combines client-facing support with high caliber troubleshooting and expertise to debug and resolve issues.
- Own POS integration issues— credential failures, check linking problems, missing spend, webhook and polling gaps, partner payload errors, and go-live cutover—across restaurants and POS integration partners.
- Partner with internal teams including Product, Engineering, Sales, Customer Success, and Implementation to resolve integration issues and provide feedback that informs the product roadmap.
- Perform detailed QA and diagnosis of application, configuration, and partner environment issues using logs, API payloads, and reproduction tools.
- Credential and onboard POS partners per SOP—API access, scope, secure delivery, and developer documentation.
- Build leverage with automation and AI—improve internal tooling, workflows, and runbooks; use AI-assisted triage and documentation where it saves time without sacrificing accuracy.
- Provide extraordinary customer and partner experiences with tenacity to drive issues to resolution, and author training and knowledge-base content while mentoring less senior TSEs on POS integration patterns.
- Help us pave the way for better products and features through helping to convert customer and integrator feedback into product roadmaps
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We're Excited About You Because…
- You have 3+ years of experience in a technical support, integration support, or solutions role with B2B and/or SaaS experience, and hands-on POS integration experience in production—checks/tickets, locations and tables, API auth, webhooks, and polling.
- You have depth in at least two POS ecosystems or middleware platforms (e.g. Square, Toast, Lightspeed, Simphony/Micros, Omnivore, Agilysys, or connector vendors) and have debugged check-to-guest or check-to-reservation linking (table and time alignment).
- You have knowledge and experience with APIs (required)—REST, webhooks, auth, JSON payloads—and strong ability to inspect and diagnose issues in web applications and data-intensive integration flows.
- You have experience with JSON, Python, and HTTP debugging, including the ability to reproduce issues with curl/Postman and follow backend integration code for escalations.
- You have experience using Zendesk and Jira (Salesforce a plus) with a commitment to providing extraordinary customer and partner experiences.
- You have a track record of automation or workflow improvement and pragmatic use of AI in support work—with strong verification instincts before anything customer-facing.
- You are hungry to learn our POS integration surface quickly, document what you learn, and operate independently at senior depth on ambiguous, multi-system failures.
- You have strong analytical and problem-solving ability, excellent organisational skills, verbal and written communication, and experience authoring training documentation—with security discipline on credentials and tokens (never in tickets or chat).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
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Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
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