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Technical Support Engineer
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Technical Support Engineer : Bedford
Our client is looking to recruit a talented Technical Support Engineer to join their growing specialist engineering team in Bedford. Working within the environmental monitoring and instrumentation sector, you'll provide expert support on industry-leading noise, vibration and air quality monitoring systems, helping customers get the very best from cutting-edge technology.
Why Join?
- Join a respected and growing engineering business within a specialist industry.
- Work with cutting-edge monitoring and measurement technology.
- Receive tailored training and ongoing career development.
- Genuine opportunities for long-term progression.
- Be part of a supportive, collaborative and knowledgeable team.
- Modern office environment with free on-site parking.
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About You
- A degree (or equivalent) in Electronics, Electrical, Audio, Acoustical Engineering or Instrumentation, or relevant technical experience.
- Ideally 2+ years experience in technical support, field service or a similar engineering role.
- Experience with scientific, industrial or electronic instrumentation is preferred.
- Strong fault-finding skills across hardware and software.
- Excellent communication skills with a customer-focused approach.
- Well organised, proactive and eager to develop your technical expertise.
What You'll Be Doing
- Providing first and second-line technical support via phone, email and remote access.
- Diagnosing, troubleshooting and commissioning specialist monitoring equipment and software.
- Assisting customers with installation, calibration, firmware updates and ongoing technical support.
- Preparing equipment for dispatch, servicing, repairs and hire.
- Delivering customer training and producing technical documentation.
- Supporting demonstrations, site visits and maintaining accurate service records.
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Benefits
- Salary up to GBP30,000, depending on experience.
- 25 days annual leave plus bank holidays, with the option to buy or sell additional leave.
- Additional holiday entitlement for long service.
- Tailored training and excellent career development.
- Monday-Friday, 8:30am-4:30pm.
- Full-time, permanent office-based role in Bedford.
For more information, contact Olivia Key at Penguin Recruitment.
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