Deep Sea Electronics Ltd
Technical Support Engineer
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Technical Support Engineer
Technical Support Engineer – UK
About Deep Sea Electronics
Deep Sea Electronics is a global leader in the design and manufacture of:
- Generator controllers
- Automatic transfer switch controllers
- Battery chargers
- Vehicle and off-highway control systems
With over 200 employees across four continents, we supply products to 150+ countries—directly from our UK head office and via a global distributor network.
About the Role
The Technical Support Engineer provides high-quality, value-added technical support for Deep Sea Electronics’ full range of electronic control modules, covering applications including:
- Renewable energy
- Backup/emergency power
- Grid paralleling
- Complex generator applications
- Engine-only functions
- Off-highway implementations
The role involves:
- Supporting external customers globally via phone, email, remote sessions, and in-person visits
- Assisting internal teams (production, engineering, sales, test & approvals) with technical guidance
- Training global/local customers and internal personnel on products and applications
- Conducting global/local customer visits for sales support, training, or fault-finding
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Key Responsibilities
Customer & Technical Support
- Provide global technical support—troubleshooting, training, and commissioning—across all DSE products
- Deliver technical training on product functions, applications, and fault resolution
- Test and validate customer-reported issues, following DSE’s remedial action procedures
- Prepare and proofread technical documentation (manuals, training materials)
- Develop technical guidance for new/existing product features
Internal Collaboration
- Support test & approval departments in product testing
- Work with internal teams (production, engineering, sales/marketing, support)
- Comply with internal procedures & documentation
- Submit a monthly report to the Global Support Manager
Stakeholder Liaison
- Collaborate with other technical support engineers to understand products/functionality
- Liaise with engineering and test teams for clarifications
- Assist internal sales & marketing
- Engage with regional Business Development Managers (BDMs)
- Interface with DSE distributors, customers, integrators, and end-users
- Support DSE supply chain partners as needed
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Requirements
Skills & Experience
- Strong general generator and control systems knowledge
- Excellent communication skills (verbal, written, remote)
- Confident IT proficiency (remote desktop tools, software)
- Ability to work independently with high concentration & commitment
- Strong teamwork and time management abilities
- Recent industry experience in generator/diesel generator sectors
- Experience in a customer-facing support environment
Education & Qualifications
- HNC level qualification in Electrical/Electronic Engineering (or equivalent industry experience)
Benefits
- 25 days holiday + Bank Holidays
- New flexible holiday scheme
- Bupa Healthcare package
- Life insurance coverage
- Enhanced maternity/paternity pay
- 5% pension contributions
- Annual performance-based bonuses (companywide)
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