Technical Support Engineer

Service and Commissioning Support

• Provide technical assistance during commissioning, start-up, servicing, and breakdown response.
• Support root cause analysis for equipment failures and recurring issues.
• Recommend corrective actions and permanent fixes to improve equipment reliability and uptime.
• Help develop service methods, testing procedures, and technical work instructions.

Documentation and Reporting

• Prepare and maintain technical documentation, service bulletins, troubleshooting guides, and support materials.
• Record technical issues, investigations, actions taken, and lessons learned.
• Contribute to manuals, standard operating procedures, and engineering knowledge bases.
• Produce clear reports for internal stakeholders and customers where needed.

Cross-Functional Collaboration

• Work closely with service, sales, engineering, projects, and operations teams to deliver effective technical solutions.
• Support training and knowledge sharing for engineers and other colleagues.
• Escalate complex issues appropriately to senior engineering or product specialists.
• Contribute to continuous improvement initiatives across products, processes, and service delivery.

Health, Safety, Quality, and Compliance

• Follow all relevant health, safety, environmental, and quality procedures.
• Ensure technical advice and engineering activities support compliance with applicable regulations, standards, and company policies.
• Promote safe systems of work and support risk assessment activities where required.

Key Skills and Experience

• Strong technical knowledge of cooling, HVAC, refrigeration, heat pump, or temperature control systems.
• Experience in a technical support, service engineering, applications engineering, or similar engineering role.
• Ability to diagnose faults and solve technical problems methodically.
• Good understanding of mechanical, electrical, and control systems.
• Ability to read and interpret technical drawings and engineering documentation.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and respond effectively under pressure.
• Customer-focused approach with strong collaboration skills.
• Competence in Microsoft Office and relevant service or engineering systems.

Qualifications

• Degree, HNC/HND, NVQ, apprenticeship, or equivalent qualification in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC, Building Services, or a related discipline.
• Relevant technical certifications or industry training would be advantageous.
• Valid driving licence may be required depending on the role.

Desirable Experience

• Experience supporting rental cooling or heating equipment, chillers, boilers, air handling equipment, or process temperature control systems.
• Familiarity with refrigeration principles, fluid systems, electrical fault-finding, and control panels.
• Knowledge of commissioning practices, performance testing, and technical compliance requirements.
• Experience working in industrial, commercial, or critical environment applications.

Key Behaviours

• Safety-focused
• Customer-oriented
• Analytical and solution-driven
• Collaborative
• Organised and dependable
• Committed to continuous improvement

Example Performance Measures

• Response time to technical queries
• First-time resolution rate
• Reduction in repeat technical issues
• Support for uptime and equipment reliability
• Quality and timeliness of technical documentation
• Stakeholder satisfaction

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.