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Technical Support Engineer
Level 1 Technical Support Engineer
Location: London | Type: 6-Month Contract | Work Type: Onsite (5 Days)
Sector: [Energy Trading] Specialisation: Python
About the Role
You’ll provide first-line technical support to an internal developer community, ensuring developers remain productive by promptly resolving issues with development environments, IDEs, and AI tooling.
Collaborating with experienced engineers, you’ll:
- Triage support requests
- Troubleshoot technical challenges
- Enhance documentation and workflows
- Help define evolving developer support standards
Responsibilities
- Provide Level 1 (L1) technical support for:
- Python ecosystems (virtual environments – venv, Conda; package management tools – pip, Poetry)
- VS Code and PyCharm configuration issues
- Windows developer environments, including:
- Environment variables
- Permissions
- Path configuration
- Assist with the onboarding and configuration of AI development tools
- Handle user provisioning, onboarding, and software licensing management
- Escalate unresolved or complex issues when required
- Develop internal resources, including:
- Documentation
- Knowledge articles for self-help guides
- Asset management tools
- Continuously optimise support processes using AI tooling
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Requirements
- 3+ years’ experience in technical support, developer support, or a related IT support role
- Proficiency in Python development environments and related tools:
- venv, Conda, pip, Poetry
- Experience supporting VS Code and/or PyCharm
- In-depth knowledge of Windows development environments
- User access management, license installs, and cloud-based access solutions
- Exposure to AI-assisted development tools, such as:
- GitHub Copilot
- ChatGPT
- Cursor (or similar)
- Strong communication (internal/external) and documentation skills
- Ability to prioritise multiple requests efficiently
- Focused, pragmatic mindset to troubleshoot and execute
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