Rehlko
Technical support engineer, kup uk
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Technical support engineer, kup uk
Technical Service Engineer (TSE) – Energy Resilience & Technical Support
Why Work at Rehlko?
Our work is driven by a clear purpose: creating an energy-resilient world for a better future. With over 100 years as a global leader in energy resilience, we deliver critical solutions that sustain and enhance life worldwide.
Our teams focus on:
- Providing essential energy resources that guarantee safety, security, and independence
- Pushing boundaries and innovating in a rapidly changing landscape
- Delivering solutions for today’s demands across industries
Our portfolio includes: Engineers, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions.
As part of our company, you’ll:
- Identify, create, and deliver transformative solutions that empower communities in critical moments
- Operate in a dynamic, global energy-resilient environment
- Be part of a safety-first culture, where every team member contributes to our Zero Is Possible initiative
What We Offer – Total Rewards
Our Total Rewards programmes support your growth, performance, and inclusion at every stage. We provide:
✔ Competitive compensation and benefits ✔ Work-life flexibility ✔ Recognition and rewards ✔ Development and career opportunities ✔ A safe and inclusive workplace
At Rehlko, your well-being and progress are a priority.
Specific Responsibilities
The Technical Service Engineer (TSE) plays a pivotal role in:
- Customer & internal support: Manage technical issues for internal/external customers, field service, sales, and contractual staff—escalate, resolve, and close support cases.
- Field Service Bulletins (FSBs): Oversee distribution, ensure compliance, and track updates, modifications, and upgrade documentation.
- Technical training: Develop and deliver training schedules for apprentices, new technicians, and engineers across the product range.
- Support for sales: Assist with technical aspects of quotations and tender responses, ensuring accuracy in engineering assessments.
- Technical documentation: Maintain manuals (supplier-facing and user/installation-focused) for accuracy and relevance.
- Supplier liaison: Collaborate with suppliers to ensure timely availability of technical information.
- Administration: Complete all departmental, company, and regulatory documentation accurately.
- Validation: Sign-off technical deliverables like engineering drawings, risk assessments, and assessments (e.g. DC isolation, MINIpower assemblies).
- 1st line service fault handling: Record/reduce fault cases (phone/service visits) and coordinate with relevant field service teams.
- Apprentice programme: Plan and manage selection processes, one-on-one mentorship, and progress reviews.
- Operational support: Contribute to day-to-day workflows and comply with any reasonable Director-level requests.
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Relationships & External Contacts
Supervisory Relationships
- Reports to: Director, Operations - UP
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Internal Liaisons
- Engages with all team members across all stages of the product lifecycle to provide expert technical solutions.
External Relationships
- Works with suppliers, customers, contractors, consultants, and certification bodies to address technical queries.
Education/Experience Requirements
We seek candidates with:
- HNC in Electrical & Electronic Engineering (preferably with 18th Edition BS7671 qualification)
- Minimum 3 years’ experience working in field service within the UPS industry
- Training or mentoring experience (a significant plus)
- Strong written/oral communication skills (team & external levels)
- Problem-solving capability with multi-tasking and initiative
- Ability to work under pressure in a fast-paced environment
About Us – Our Values & Culture
Rehlko operates on a commitment to curiosity, trust, pace, and excellence, shaping how we innovate, collaborate, and succeed.
- Curiosity: Seek. Learn. Share.
- Trust: Go farther together.
- Pace: Focus to go faster.
- Excellence: Find the win every day.
Explore our heritage and culture at who-we-are.
Equal Opportunity Employer
Rehlko is committed to equity, inclusion, and non-discrimination in all employment processes, including hiring, compensation, and career advancement.
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