Rehlko
Technical support engineer, kup uk
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Technical support engineer, kup uk
Why Work at Rehlko
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with over 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.
Our teams provide a critical resource—energy—that ensures safety, security, and independence globally. Team members push boundaries, innovate, and meet the demands of today’s evolving landscape. Our product range includes:
- Engines and generators
- Power conversion and UPS systems
- EV components and electrification solutions
- Microgrid controls and management
- Clean energy solutions
At Rehlko, you have the freedom to identify, create, and deliver solutions—large or small—that help communities and people thrive in times that matter.
We foster a safe, sustainable workplace where safety is everyone’s responsibility. Encouraging open communication, proactive hazard reporting, strict protocol adherence, and continuous improvement, we champion our Zero Is Possible safety culture. Join us in building an energy-resilient future for all.
What We Offer
Our Total Rewards programs focus on growth, performance, and inclusion, reflecting our commitment to a fast-paced, diverse workplace. Key offerings include:
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Career development and opportunities
- Safe and inclusive workplace
Specific Responsibilities
- Technical Support: Manage internal/external customer queries via phone/written communication. Own technical issues until resolution, providing regular updates to stakeholders.
- Field Service Bulletins: Oversee servicing bulletins/logs, distributing updates to global field staff and tracking progress on modifications/upgrades.
- Documentation: Create/update SMOW and WI documents, updating/reviewing them bi-annually.
- Training: Organize and deliver technical training schedules/courses for new and junior technicians.
- Sales Support: Assist sales teams with quotations and tendon responses by providing technical expertise.
- Manuals: Maintain accuracy and accessibility of all technical manuals and documentation.
- Supplier Liaison: Coordinate with suppliers to ensure technical information is available as needed.
- Administrative Duties: Handle internal paperwork and administrative documents timely and accurately.
- Technical Validation: "Sign off" company-delegated documents/drawings (e.g., engineering reports, risk assessments).
- Fault Resolution: Assist with 1st-line troubleshooting, attempt phone-based resolutions, and coordinate field service visits as required.
- Apprenticeship Oversight: Plan and manage apprenticeship recruitment, selection, and ongoing support through program completion.
- Department Operations: Contribute to day-to-day management of departmental workflow.
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Additional Duty: Comply with requests from the Managing Director or other Company Directors.
Relationships and Contacts
Supervisory Relationships
- Reports To: Director, Operations - UP
Internal Relationships
- Liaise with colleagues across associates to resolve technical questions throughout the product lifecycle.
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External Business Relationships
- Coordinate with suppliers, customers, contractors, and certifying bodies to share and resolve product lifecycle inquiries.
Education/Experience Requirements
- Qualifications:
- HNC in Electrical and Electronic Engineering
- 18th Edition BS7671 certification preferred
- Minimum 3 years’ experience in electrical field service, specializing in UPS industries.
- Experience preferred: Training/mentoring others.
- Soft Skills:
- Strong verbal/written communication internally/externally
- Proven problem-solving and multi-tasking ability
- Proactive, initiative-driven, adaptable under pressure
About Us
Rehlko unites a rich legacy of innovation, commitment to its workforce, and community engagement. Guided by our Purpose—"Creating an energy resilient world for a better future"—and aligned with our values (Curiosity, Trust, Pace, Excellence)—we strive to empower every associate. Explore more Rehlko here.
As an equal opportunity employer, we champion diversity across every aspect of the workplace, ensuring fair treatment in hiring, development, and career progression.
Our comprehensive reward packages—including competitive pay—reflect our dedication to fostering a supportive, growth-oriented environment.
Our Values
- Curiosity: Seek, learn, and share knowledge.
- Trust: Strength comes from collaboration.
- Pace: Focus with speed.
- Excellence: Achieve wins daily.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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