Boston Dynamics
Technical Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.
Duties and Responsibilities
Knowledge & Application: Technical Expert
- Provides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.
- Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment – robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.
- May be involved in customer installation and training.
- Responsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.
- Responsible for building and sharing a deep expertise in the work of a specialized software feature development team.
- Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Contributions to Product and Customer Success
- Responds to customers in a voice and tone representative of Boston Dynamics.
- Queue Management to reduce long running issues and drive KPI to manage the issues.
- Respond to Troubleshooting emails and chats in a timely and responsible manner.
- Document software incidents, bugs, and stories for Development and Quality teams.
- Suggest new features based on customer feedback.
- Assist in proactive support and outreach for technical bulletins.
- Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
The ideal candidate has:
- Bachelor degree or higher in Engineering/Computer Science related subject.
- Excellent computer and interpersonal skills.
- Proficiency in Linux-based operating systems.
- Proficiency in a high level programming language such as Python/C++.
This role is for you if you are:
- A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers.
- A positive individual who takes pride in providing a high standard of service and support to customers.
- A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively.
- A team player: Work with others and support different functions across teams.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location