Owen Daniels
Technical Support Engineer
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Technical Support Engineer (Electrician) – Residential Energy Storage
Birmingham, UK · On-site · Full-time
About the Company
Our client is a fast-growing, global energy storage manufacturer specialising in the residential energy storage sector. Their product range spans off-grid, grid-tied, hybrid, all-in-one, micro-inverter, and balcony storage systems, backed by strong vertical integration across battery cells, packs, inverters, and software. They have rapidly scaled to become a top-6 brand in a major international residential market within just one year, and are now expanding their technical support presence in the UK/Europe.
About the Role
We're looking for a qualified Electrician with experience installing or supporting domestic/residential battery storage and solar PV systems, to actively monitor sites and provide remote and on-site technical support to homeowners and installers across Europe.
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Responsibilities
- Electrical Installation & Compliance: Support or oversee electrical installation, wiring, and commissioning of residential battery storage and solar PV systems in line with UK wiring regulations (BS 7671) and MCS standards
- Monitor and Support: Actively monitor residential storage sites and provide remote and on-site support to homeowners and installer networks
- Troubleshooting: Diagnose and resolve electrical and system faults on domestic battery/inverter systems using proprietary software and remote tools
- Customer Interaction: Respond to support requests from homeowners and installers, document interactions, and update customers on repair status, warranty claims, and software updates
- Data Analysis: Record and compile field data for analysis, assist with report preparation, and coordinate system updates with software teams
- Training: Deliver training to installers, homeowners, and internal colleagues on the safe operation and maintenance of residential energy storage systems
- Customer Collaboration: Support installer partners and homeowners at road shows, product introductions, and exhibitions across Europe
- Other Duties: Other work as reasonably required
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Qualifications
- Qualified Electrician – NVQ Level 3 / City & Guilds (or equivalent), 18th Edition Wiring Regulations essential
- MCS certification (or willingness to obtain) for domestic renewables installation
- 2+ years' technical support experience, ideally within residential solar/battery storage
- Strong troubleshooting skills with domestic electrical/inverter systems
- Customer service oriented, with strong written and verbal communication
- Full UK driving licence and willingness to travel for residential site visits
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