Essential Requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

• Able to work flexibly across different work locations and areas as appropriate.
• Able to communicate effectively, verbally and in writing, with a wide range of people.
• Able to manage time effectively and plan and prioritize work for other team members.
• Able to monitor the timely and acceptable progress of complex issues and identify incomplete actions, taking appropriate action to escalate them to nominated people.
• Able to develop and maintain relationships with stakeholders.
• Ability to analyse and interpret information and provide summary reports setting out findings.
• Able to use a range of Microsoft office applications as well as internal ICT systems.
• Able to work flexibly as part of a team & show initiative.
• Has a strong customer focus.
• Is diligent and accurate when preparing and presenting information.
• Able to coordinate and manage small and non-complicated projects.
• Able to accurately enter/retrieve data information from information systems.
• To display a responsible and co-operative attitude to working towards the achievement of the service’s aims and objectives.
• Contributing to effective partnership working.
• Able to arrange, facilitate, and minute meetings and events including transportation/refreshments etc.
• A good understanding of best practice in relation to customer relation procedures.
• A good knowledge of social housing and issues affecting the sector.
• A good knowledge of landlord and tenants responsibilities in relation to housing repairs and improvements.
• A good understanding of the local political environment.
• Of general office procedures and practices.
• Of information governance procedures and the need to handle personal data securely.
• Of relevant financial regulations.
• Dealing with queries from a wide range of people.
• Working in partnership with others to deliver work to set deadlines.
• Providing customer-focused services.
• Participating in teams and working on own initiative.
• Use of Microsoft applications.
• Contributing to service reviews.
• Experience of analysing basic information in order to identify common trends.
• Experience of working as part of a busy team.
• Experience of working in an asset management/repair related function.
• Experience of working with customers in a busy frontline customer service.
• Experience of working in an asset management related function.

Essential Behavioural And Other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth, and Zero Carbon.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements

It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

• Experience of working within social housing.

What We Offer You

We take pride in offering the best employee experience, with benefits including:

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to help you boost your wellbeing and make your money go further.

How To Apply

Apply for this job online. Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Alison Cleeve 0113 3788396 or email alison.cleeve@leeds.gov.uk.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans, as well as LGBT+, ethnically diverse, disabled, and care-experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme, or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.