SevenRooms, a DoorDash company - United Kingdom
Technical Support Representative, In-Store
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Technical Support Representative, In-Store
Technical Support Specialist - SevenRooms at DoorDash
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
Multiple Full-time Hourly Shifts Available At least one weekend day availability is required.
About the Role
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategise to maximize our customers’ Return of Investment (ROI). This role is imperative in advancing our mission to provide world-class customer support to our clients.
You’re excited about this opportunity because you will…
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Support Customers via Email, Phone, and Chat Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
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Provide Strategic Solutions Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showcasing both technical knowledge and strategic insight.
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Master the SevenRooms Platform Build and maintain deep knowledge of the SevenRooms platform—both broadly and in the context of individual client needs.
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Document Resolutions Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
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Prioritize with Impact in Mind Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
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Use Internal Tools Effectively Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re Excited About You Because…
You possess the following attributes:
- Are a strong communicator, both in writing and over the phone
- Bring a positive, collaborative attitude and thrive in team environments
- Are comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
- Have a proven ability to build strong, trusted relationships with clients
- Deliver outstanding customer service, striking the right balance between empathy and effective solutions
- Are analytical and resourceful, with sharp problem-solving skills
- Have a technical mindset and an interest in hospitality tech
- Are familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
- Have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.
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About SevenRooms
Founded in 2011 by Joel Montaniel, Allison Page, and Kinesh Patel, SevenRooms was created after its founders noticed that hospitality operators were missing a critical ingredient: guest data.
From a mission to help restaurants better understand and serve their guests, the company evolved into a powerful platform used by merchants worldwide. With tools for marketing, operations, and guest experience—all deeply integrated with its industry-leading Customer Relationship Management (CRM)—SevenRooms empowers operators to:
- Drive revenue
- Streamline operations
- Deliver experiences that keep guests coming back
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. This acquisition combines DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities, supporting hospitality businesses across multiple channels:
- Discovery and delivery
- On-premise dining
As DoorDash builds its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests. Whether consumers are ordering online or dining in, this move reflects DoorDash’s commitment to:
- Empowering local businesses
- Fostering stronger consumer connections to places they love
- Building technology that meets merchants—and their customers—wherever they are.
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