DoorDash
Technical Support Representative, In-Store
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Technical Support Representative, In-Store
Technical Support Team – SevenRooms (DoorDash)
SevenRooms, part of DoorDash’s Customer Experience and Support Ops organization,** partners directly with hospitality operators globally to deliver best-in-class customer support. Our mission is to ensure when challenges arise—or guidance is needed—knowledgeable, strategic, and empathetic support is always available. We handle technical troubleshooting, product onboarding, and strategic advice via chat, email, or phone to create seamless, impactful experiences while driving operational efficiency in a 24/7 model.
Key Notes
Full-Time Hourly Role As a critical member of our team, weekend shift availability (at least one weekend day) is mandatory for all successful candidates.
About the Role
You’ll work directly with global hospitality operators, troubleshooting issues, instructing on product usage, and strategizing to maximize ROI—all while advancing SevenRooms’ mission for world-class customer support.
What excites you about this opportunity?
You’re winning if you can check off these responsibilities:
- Multi-Channel Support: Address customer inquiries across email, phone, and chat with prompt efficiency and empathy.
- Strategic Problem-Solving: Help customers optimize their use of the SevenRooms platform by providing tailored, prescriptive guidance.
- Platform Deep Dive: Maintain deep expertise in the SevenRooms platform), applying this knowledge per client-specific needs.
- Documentation: Log all resolutions with clear documentation for seamless client follow-up and cross-team collaboration.
- Impact-Driven Prioritization: Prioritize tasks based on customer impact severity to ensure urgent issues are resolved first.
- Tool Proficiency: Master internal/external tools (e.g., Zendesk, Jira, Salesforce, CRM platform) for tracking support requests.
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Ideal Candidate (We’re Recruiting for…)
Prove you’re a fit if you can: ✔ Communicate clearly (writing and verbal) with grace under pressure. ✔ Bring a positive, collaborative energy, thriving in high-energy startup environments. ✔ Juggle multiple priorities adeptly with strong follow-through. ✔ Foster trusted long-term client relationships with a B2B, B2C, or hospitality mindset. ✔ Deliver expert-level customer service, balancing empathy, and practical solutions. ✔ Solve problems analytically with quick adaptability and tech-savviness. ✔ Have familiarity with support systems (Zendesk, Jira, CRM platforms). ✔ Hold 1+ years of customer-facing or strategic account management experience—ideally in B2B, SaaS, or hospitality.
Notice to NYC/Remote NYC Candidates
This role is associated with an office(s) in New York City. Due to legal requirements for NYC-based positions, we use Covey for parts of the pre-hire process. As part of secured door-dash internal hiring policies, we share job requirements and applicant data with Covey for evaluation.
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ábaudits links (or links) can be viewed here: Covey Review Results
About SevenRooms
Founded in 2011 by Joel Montaniel, Allison Page, and Kinesh Patel to virtually eliminate hospitality guest data gaps, SevenRooms evolved decades later into a global force driving business growth, operational efficiency, and longterm guest loyalty through its all-in-one marketing, CRM, and operations platform.
- Already trusted by regional brands to eliminate guest retention challenges, now DoorDash’s acquisition (2025) leverages SevenRooms to streamline in-store/D2C success—bridging the gap between digital platforms and onsite experiences.
As a core DoorDash entity, SevenRooms remains mission-aligned with its parent company’s values: Landlord query QR codes: Provide businesses with vital tool that mage and grow their operations, serving guests intuitively, and yes, physical states. message salesforce comprising Point-of-Sale (POS) choice.
Our vision today is simple: → Grow merchant thrive by enabling deeper consumer engagement and seamless service across orders (onsite, etc.).
The acquisition underlines DoorDash’s two-fold aim: (1) Expand in-store capabilities, (2) serve local businesses with techocentric precision.—urring and ensuring cost-efficiencies. In our ideal worlds, we’re raising the bar for meeting hybrid guest experience.
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