Emerdis Warehouse Automation
Technical Support - Resident Engineer
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Company Description
Emerdis is a UK-based warehouse automation specialist serving print and mail fulfilment centres, 3PLs, e-commerce fulfilment centres, and postal operators across the UK, Europe and the Middle East. The company designs end-to-end automation solutions tailored to each client's throughput targets, error rates, and cost baselines, rather than relying on off-the shelf systems.
Role Description
The Technical Support - Resident Engineer role is a full-time, on-site position based in Riyadh. The resident engineer will provide frontline technical support for packaging automation systems, including diagnosing and resolving hardware, software, and integration issues.
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Day-to-day Responsibilities
- Monitoring system performance
- Performing preventative and corrective maintenance
- Logging and escalating incidents
- Coordinating with engineering teams for complex troubleshooting
- Supporting customer users on-site
- Guiding them through system operation
- Documenting solutions
- Contributing to continuous improvement of system reliability and uptime
The resident engineer will collaborate closely with Emerdis project and support teams to ensure stable operations and high service levels at the customer facility.
Qualifications
- Strong Technical Support and Troubleshooting skills for automation systems, industrial equipment, or similar technical environments
- Solid Analytical Skills to diagnose issues, interpret logs and performance data, and propose effective corrective actions
- Experience in Customer Support and Customer Service, including clear communication, expectation management, and issue follow-up
- Relevant qualifications such as a diploma or degree in engineering, IT, mechatronics, or a related technical field are beneficial
- Experience with warehouse automation, industrial control systems, or logistics operations, along with the ability to work on-site and in shift-based schedules, is an advantage
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Requirements added by the job poster
Bachelor's Degree
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