GN Group
Technical Support Specialist
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Technical Support Specialist
Customer Care Technical Support Specialist
About the Role
The Customer Care Technical Support Specialist provides front-line, non-clinical technical support primarily to end users. This role ensures customers maximise the benefit of GN Hearing solutions through high-quality technical support, product education, and empathetic customer service. Focus areas include accessories, consumables, apps, and general product information.
The Team You’ll Join You’ll be part of the UK Customer Care team, encompassing both Order Entry and Technical Support. You’ll work closely with colleagues to deliver exceptional support in a friendly and collaborative environment.
Key Responsibilities
The role will involve:
- Handling end-user interactions via phone and email
- Supporting enquiries, bridging the gap between Customer Care and Technical Support
- Providing first-line technical support for:
- Hearing devices
- Accessories
- Apps
- Connectivity solutions (e.g., pairing, Bluetooth, app connectivity, device troubleshooting)
- Guiding users on safe and confident use of hearing aids, accessories, and apps
- Demonstrating active listening, empathy, patience, and professionalism—especially in challenging situations
- Maintaining strong, up-to-date knowledge of the GN Hearing portfolio
- Collaborating with Customer Service, Sales, and Product Management to resolve cases and enhance the end-user journey
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Requirements
To thrive in this role, we look for candidates with:
- Experience in Technical Support, including comfort with:
- Bluetooth and PC connectivity
- Mobile apps (iOS/Android)
- Connected devices
- Familiarity with CRM/ticketing systems (preferably Salesforce or equivalents)
- Ability to follow structured troubleshooting flows
- Experience in the hearing care industry (an advantage, though not essential)
- Transferable skills are welcomed—even if you don’t match all requirements exactly
Mindset We Value
We prioritise applicants whose motivation and mindset align with our core values. We encourage growth for you, your team, and our organisation.
Our recruitment process is inclusive and non-discriminatory—all applicants receive equal consideration. As part of this, we invite you to submit your CV without a photo to ensure fairness. If you have special requirements for the interview, please inform the Hiring Manager upon acceptance.
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Flexible Working & Application Process
GN supports flexible working and encourages you to determine the best working arrangement for your role.
How to Apply
[APPLY] no later than Friday 17th July. Applications are assessed continuously, so don’t delay.
On a time crunch? Submit just:
- Your up-to-date CV
- A brief personal note outlining your motivation
Join GN
We specialise in delivering advanced hearing, audio, video, and gaming solutions—connecting people through cutting-edge technology. History:
- Founded in 1869
- Over 150 years of innovation
- 7,000 employees worldwide
- Products sold in ~100 countries
Our brands include: Medical Hearing Tech: ReSound, Beltone, Interton, Jabra Professional Collaboration: Jabra, BlueParrott, FalCom Gaming & Media: SteelSeries, Jabra
**Though part of GN’s Hearing business has transitioned to Amplifon, we continue expanding in audio, gaming, and peripherals. Join us on this journey.
To learn more: 🌐 Visit GN.com 🔗 Connect on LinkedIn 📧 Stay updated with email
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