GN Group
Technical Support Specialist
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Technical Support Specialist
Customer Care Technical Support Specialist
The Customer Care Technical Support Specialist provides front-line, non-clinical support primarily to end users, enabling them to maximise the benefit of GN Hearing solutions through:
- High-quality technical support
- Clear product education
- Empathetic customer care
Focusing on accessories, consumables, apps, and general product information.
About the Team
You will be part of the UK Customer Care team, encompassing both Order Entry and Technical Support. You will collaborate closely with colleagues to:
- Offer the best support to end-users in a friendly and supportive team environment.
- Provide a seamless, efficient experience for customers.
Key Responsibilities
Customer Interaction & Support:
- Handle end-user enquiries via phone and email
- Bridge the gap between Customer Care and Technical Support
- Resolution of cases with collaboration across Customer Service, Sales, and Product Management
Technical Support:
- Provide first-line technical support for:
- Hearing devices
- Accessories
- Apps
- Bluetooth pairing, connectivity (e.g. iOS/Android/mobile devices, PC compatibility)
- Guide users on safe and confident usage of hearing aids, accessories, and apps
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Soft Skills & Empathy:
- Actively listen, respond with empathy, patience, and professionalism
- Manage challenging interactions (e.g., frustrated or worried customers)
Product Expertise & Collaboration:
- Maintain an up-to-date knowledge of the GN Hearing portfolio
- Hearing devices & accessories
- Apps & connectivity solutions
- Work closely with colleagues and other departments to improve the end-user journey
Requirements
Essential Skills:
- Experience in Technical Support, including:
- Connected devices (Bluetooth/mobile syncing)
- Troubleshooting structured workflows
- Updating case notes and ticketing systems accurately
- Familiarity with CRM systems (e.g. Salesforce or equivalents)
- Comfortable working with iOS/Android apps
Desired Knowledge:
- Experience in the Hearing Care industry (practical advantage)
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What We Offer
Flexible & Autonomy-Focused Working: GN values trust and flexibility — we trust employees to:
- Determine the best working mode (in-person/hybrid)
- Be present when collaborative support is needed
Inclusive & Fair Workplace:
- Applications considered equally — no formal照片 requirement to ensure fairness
- Supporting interviews accommodations — please advise in your acceptance
How to Apply
Deadline: No later than Friday, 17th July
- Applications assessed continuously, so apply early!
- Quick option: Submit an up-to-date CV with 2–3 lines highlighting your motivation
Join Us: Bringing People Closer
GN enhances hearing, communication, and sensory experiences through:
- Advanced intelligent hearing solutions
- Audio, video, and gaming innovations
GN’s Future: GN Hearing’s sale to Amplifon S.p.A. creates opportunities to become a global leader in audiology while expanding their audio & video peripherals markets.
We’d love to welcome you on this exciting journey! Apply today.
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