Infinitesima
Technical Support Specialist (Control Systems)
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Technical Support Specialist (Control Systems)
Working Summary
Would you like to enable the next generation of semiconductors?
Are you a Technical Support Specialist (Control Systems) who can diagnose and resolve complex system issues? Interested in working on the control systems architecture of the state-of-the-art Metron3D platform, including motion control, automation systems, sensors, feedback loops, networking, and software-hardware integration? Capable of exdülating complex engineering issues to key stakeholders, including international customers?
If this appeals, read on…
Reward & Benefits
- Salary: £55,000 to £62,000 (depending on experience)
- Annual leave: 25 days + standard days
- Additional benefits: Death in service, private healthcare
- Personal pension contributions: 4% via salary sacrifice
- Generous EMI Share Scheme
About the Role
This Technical Support Specialist (Control Systems) position is ideal for an engineer with a strong background in high-value complex microscopy instrumentation and precise motion control environments. The role centres on solving complex multidisciplinary problems in advanced semiconductor equipment.
Key Responsibilities
Control Systems Technical Support
- Provide advanced troubleshooting and diagnostic support for control system issues across installed Metron3D systems and manufacturing builds.
- Serve as a trusted technical escalation point for Customer Support, Field Service, and Applications teams on software-hardware integration.
- Investigate issues in motion control, sensors, feedback loops, and system automation.
- Support the fast, effective resolution of high-impact field issues affecting system performance.
Motion Control & Precision Systems
- Analyse and troubleshoot closed-loop control systems and feedback performance.
- Work hands-on with high-precision sensors, encoders, and motion control components.
Automation & Equipment Integration
- Support control system integration with semiconductor automation equipment, including EFEM interfaces and wafer-handling robotics.
- Ensure stable communication, timing, and coordination across system components.
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System-Level Diagnostics
- Collaborate with the Technical Support Specialist (Hardware) and Customer Support Team to understand software-hardware interactions.
- Review system logs, control data, and diagnostics to identify root causes of instability or performance drift.
- Produve clear, structured reports for engineering and management.
Root Cause Analysis & Corrective Actions
- Propose design, configuration, or process improvements to prevent recurring issues.
- Support engineering teams in enhancing control system architecture and robustness.
- Capture lessons learned from field issues and feed them back into internal knowledge bases.
Technical Knowledge Development
- Develop and maintain troubleshooting guides, diagnostic workflows, and technical documentation.
- Support internal training for Customer Support, Applications, and Manufacturing teams.
Cross-Functional Support
- Participate in cross-functional discussions between technical and operational teams.
- Support User Acceptance Testing (UAT) and wider product testing activities.
- Collaborate with Software teams for smooth and reliable software releases.
Who We Are Looking For
To succeed in this role, we need professionals with the following experience or skills:
Essential Requirements
- Understanding of precision electromechanical and motion control systems.
- Experience with high-stability instrumentation requiring sub-micron precision.
- Confidence in analysing system logs, telemetry, and diagnostic outputs.
- Exposure to semiconductor equipment, scientific instrumentation, or photonics.
- Ability to work in multidisciplinary teams (hardware, software, applications, manufacturing).
- Facility for communicating complex engineering issues to international stakeholders.
Preferential Elements ("Nice to Have")
- Proficiency in Python, LabVIEW, or C#.
- Familiarity with metrology tools, nano-scale microscopy systems.
- Exposure to automation interfaces and semiconductor tool architectures.
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Education / Qualifications
- Degree in Physics, Electronic Engineering, or similar OR
- Clear equivalent qualifications via relevant apprenticeship/accumulated experience.
On Our Team
We value professionals with the following personal attributes:
- Self-Management: Ability to work independently, setting priorities based on company goals.
- Teamwork: Engagement with colleagues to foster collaborative solutions.
- Impact & Influence: Establishes expertise in their field.
- Ownership & Initiative: Proactive resolution of problems.
- Results Orientation: Focused on achieving company-wide goals.
About Us
Infinitesima is a privately-owned company founded in 2001 as a spin-out from the University of Bristol, led by Prof. Andrew Humphris. We’re a team of dynamic scientists and engineers, driven by the mission to enable the next generation of semiconductors via innovative solutions for global customers.
A culture of diversity, collaboration, and inclusion fuels our success. If adjustments are required to support your participation in our recruitment process, please let us know—we’ll do our best to accommodate you.
Notes
To Recruitment Agencies
Infinitesima does not accept unsolicited CVs from agencies. We are only open to pre-approved agents. Direct submissions are not considered for review.
Interview Process
We use AI transcriptions only to supercharge our active listening—focused entirely on your conversation, not manual notes. No autonomy for AI decision-making; interviews are judged exclusively by human hiring teams based on direct interaction.
Work Pattern & Location
- Acquaintance Policy: All new UK hires must work on-site in Abingdon for their first three months.
- After probation, we offer flexible, hybrid working options (wherever feasible).
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