Tesla
Technical Support Specialist (Dutch Speaking) - Fixed Term Contract
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About the Role
Please submit your CV in English in order to be considered for this 12-month fixed-term contract with the possibility of extension.
We’re searching for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in the UK at Tesla.
If you love helping people and thrive in a customer-centric and technically skilled environment, we’d love to meet you.
As a Customer Support Specialist, you will serve as the primary point of contact for our customers, providing:
- Product information
- Answers to technical and general queries
- Resolution of customer issues
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Your main area of focus will be delivering support for:
- Home battery, the Powerwall
- Residential EV charger, the Wall Connector
Responsibilities
- Provide the highest level of verbal and written (technical) customer support, including telephone and email correspondence
- Evaluate customer needs and proactively resolve technical and general support enquiries for Energy products in a creative manner
- Determine the best course of action for all support activities, ensuring timely issue resolution
- Communicate customer concerns, escalating them to the relevant team as necessary
- Accurately record issues and data into CRM/Support Systems
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Requirements
- 2+ years of experience in a customer support role, with a preference for those who have worked in a technical environment
- Fluent excellent written and verbal communication in both English and Dutch
- Ability to multi-task, prioritise, and manage time effectively
- Familiarity with Customer Relationship Management (CRM) systems and practices
- Exceptional attention to detail and the ability to thrive in a fast-paced environment
- Strong interpersonal skills to establish and maintain positive, cooperative working relationships
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