Thermo Fisher Scientific
Technical Support Specialist- Surface Analysis Systems
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As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
As a Technical Support Specialist in our RTS-B EMEA team, you will play a vital role in providing outstanding technical support for our Surface Analysis product line, making a significant impact on our customers' research and scientific advancements.
The systems in the portfolio you will be working with are mainly the K-Alpha, Nexsa and Escalab series.
Description
How you will make an impact
You will provide exceptional technical support for our Surface Analysis product line, directly contributing to customer success and scientific advancement.
What will you do
- Provide second line remote support via phone, email, and Technical Assistance process, ensuring timely and accurate resolution of customer issues.
- Travel to customer locations to install new tools and fix malfunctioning equipment that requires immediate attention, ensuring outstanding customer service.
- Chip in to driving process/product improvement by providing valuable feedback on installation, service, and upgrades.
- Conduct customer training on basic instrument operation, enabling them to make the most of our extraordinary technologies.
- Collaborate with the Global Technical Support Department for Surface Analysis, actively participating in departmental duties as required.
- Willingness to take additional training which expands the knowledge required to address the RTS-B responsibilities.
Requirements
How you will get here
- Proficient in English (verbal and written); additional language skills are a plus.
- Strong social skills and communicative both written and verbal, to effectively harmonize with our customers.
- Educational background in physical sciences, engineering, or a related field, or equivalent experience, showcasing a strong academic foundation.
- Sound knowledge of the physical sciences and basic understanding of X-ray Photoelectron Spectroscopy (XPS).
- Experience in Ultra High Vacuum (UHV) techniques and technologies, ensuring the successful implementation of our tools.
- Willingness and ability to travel worldwide, approximately 50% of the time, to support our global customer base.
- Ability to communicate with and train customers whose first language is not English, promoting inclusivity and teamwork.
- Commitment to continuous learning and personal development, staying up-to-date with the latest industry advancements.
- Demonstrated experience of successfully handling multiple tasks independently, with excellent prioritization and deadline leadership skills.
- Organized with strong housekeeping skills, ensuring an orderly and efficient work environment.
- High degree of reliability, flexibility, and self-motivation, growing in a fast-paced team with multifaceted strengths.
- Demonstrated ability to work effectively with complementary teams, fostering a collaborative work environment.
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Useful Experience and Knowledge
- Previous hands-on experience of XPS techniques, showcasing your expertise in the field.
- Knowledge of Surface Analysis and associated techniques, enabling you to provide comprehensive support.
- Familiarity with other analytical techniques such as AES (Auger Electron Spectroscopy), ISS (Ion Scattering Spectroscopy), UPS (Ultra-Violet Photoelectron Spectroscopy), REELS (Reflection Electron Energy Loss Spectroscopy), expanding your capabilities.
- Practical experience in handling and maintaining electromechanical instruments, showcasing your technical expertise.
- Ability to interpret technical drawings, facilitating effective communication and problem-solving.
- Knowledge of electron optics and high voltage electronics, enhancing your ability to address sophisticated technical challenges.
Competencies
- Customer Focus
- Communication
- Systematic Problem Solving
- Planning / Prioritizing & Goal setting
- Decisiveness
- Tolerance of Ambiguity
- Teamwork
- Energizing others
- Flexibility
- Decision making and Problem Solving
- Get Results
- Relationship building
- Influence & Persuasion
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Location
The position can be done from anywhere within Europe. Close to a factory location would have preference but is not necessarily required.
Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell?
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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