Technical Trainer, EMEA (French/English Speaking Required)

As a Technical Trainer On Our Team, You Will

Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams. Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users. Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively. Leverage AI tools in your own training design and preparation workflows to increase efficiency, elevate content quality, and scale impact Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements. Support internal enablement: Provide product training for Amplitude team members as needed. Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience. Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).

You'll be a great addition to the team if you have:

Three plus years (3+) with Technical Trainer experience with a SaaS / AI company Fluency in English and French (required) — ability to deliver training and communicate with customers in both languages Proficiency in Spanish (nice to have) Exceptional live facilitation skills, with the ability to command a room and drive highly interactive, outcomes-focused sessions Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content The ability to explain complex analytics and AI-driven concepts clearly to both technical and non-technical audiences Executive-ready communication skills and confidence presenting to senior stakeholders Hands-on experience with product analytics platforms and a strong understanding of customer behavior analytics You actively experiment with emerging AI tools and can clearly demonstrate how you have built or implemented AI-driven workflows that tangibly improved your efficiency, content quality, or training effectiveness Comfort operating in ambiguity and contributing to a team that is continuously building and refining processes Strong organizational skills with the ability to manage multiple projects and account stakeholders simultaneously A growth mindset and ownership mentality, with a proactive approach to improving both yourself and the team Willingness to travel 50–60% across the EMEA region, with occasional global travel; based in London Additional skills desired: API Configuration SQL Google Analytics Google Tag manager By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

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