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Role Title
Retail-Commercial Refrigeration Service Engineer
Role Level
Professional
Location
UK
Relationships
Region Service Manager
Position Summary
We are seeking a skilled Retail/Commercial Refrigeration Engineer to join our team, responsible for the maintenance and repair of commercial refrigeration systems across retail locations throughout the UK.
Main Duties And Responsibilities
- Carry out planned preventative maintenance (PPM), reactive callouts, and emergency breakdown repairs on commercial refrigeration equipment, including:
- Remote packs and condensing units
- Cold rooms, chillers, and freezers
- Integral display cabinets
- HVAC/refrigeration hybrid systems (where applicable)
- Diagnose and repair mechanical and electrical faults in refrigeration systems.
- Perform installation and commissioning of new refrigeration equipment and systems.
- Ensure compliance with F-Gas regulations, health & safety standards, and company procedures.
- Maintain accurate service records, reports, and documentation via digital job management systems.
- Provide excellent customer service on-site, liaising with clients, store managers, and head office contacts to ensure clear communication and timely updates.
- Participate in an on-call rota to support emergency breakdowns outside of standard working hours.
- Maintain company vehicle, tools, and equipment in good working condition.
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Experience And Qualifications
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Qualifications
- F-Gas certification (Category 1) – essential.
- NVQ Level 2 or 3 (or equivalent) in Refrigeration & Air Conditioning.
- Knowledge of CO₂ refrigeration systems (transcritical/subcritical).
- Full UK driving licence.
Experience
- Minimum 3 years' experience in commercial refrigeration
- Experience with retail refrigeration systems preferred
- Familiarity with major refrigeration brands (SCM, Hussmann, AHT, etc.)
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