Ardonagh Specialty
Technician - North American Property
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Technician – London/Hybrid (Typically 1 Day per Week in Office)
Location: London/Hybrid Type: Full-time, Permanent (Flexible working options including job sharing, reduced hours, etc. welcome—please apply to discuss)
About the Role & The Ardonagh Group
At Price Forbes, we pride ourselves on fostering skill development, knowledge-sharing, and a culture that celebrates diversity. You will join The Ardonagh Group, a dynamic environment with opportunities for cross-team growth.
Our hybrid work model balances flexibility with energy—our offices are vibrant hubs, but flexibility is prioritised to support your lifestyle. If you thrive in a fast-paced, innovative business with ambitious growth plans, this role is a perfect fit.
What We Offer
Beyond an inclusive culture, we provide:
- Skill-development programs, including apprenticeships and study support
- Recognition schemes (e.g., annual Spotlight Awards)
- Community engagement (e.g., Community Trust initiatives)
- Team bonding (sporting, social events, and team activities)
- Well-being support, including mental health resources
- Discounts on major brands (gyms, supermarkets, restaurants) and healthcare cash plans
- Fixed financial benefits inclusive of:
- 10% employer-provided pension contribution (requiring 5% from the employee)
- Generous annual leave entitlement
- Private Medical Insurance and Life Assurance (4x base salary)
- Group Income Protection and annual bonus scheme
- Flexible, competitive salary
- Work-life balance tailored to your needs
Key Responsibilities
The ultimate objective of this role is to improve end-to-end operations for Clients and Brokers/Account Executives, including:
- Delivering Broker Support activities aligned with the Ardonagh model
- Overseeing third-party service providers, fostering collaboration
- Maintaining awareness of processes across IBA (Insurer Business Alliance), Premium Processing, Claims, and middle office functions
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Core Tasks
- Processing amenities:
- Prepare Quotes, MRCs, Certificates, Endts to meet compliance standards and internal/external processes
- Ensure market approvals via Whitespace for MRCs/endorsements
- Premium processing:
- Manage the premium processing function, supporting frontline technicians with query resolution
- Third-party support:
- Train and monitor service providers for compliance and efficiency
- Placement management:
- Maintain accurate risk records in GXB/Placement Hub/Harmonie
- Utilise market & internal systems for streamlined placements
- File audits & compliance:
- Collaborate with File Review & Internal Audit teams
- Risk oversight:
- Own assigned risks, deadlines (e.g., warranties, subjectivities, NOCs), and compliance deadlines
- Process improvement:
- Resolution of Cash & Credit Control issues with Clients/Brokers
- Propose process enhancements based on root cause analysis
Knowledge & Relationships
You will:
-
Engage with specialty colleagues & stakeholders across:
- Risk & Compliance
- IT & Digital
- Management Information
- Business Entity Team
- IBA
- Premium Processing
- Claims
-
Ensure adherence to compliance frameworks, including:
- Contract Certainty
- Client & Market Due Diligence
- KPIs
- Audit processes
- Authorisation matrix
Required Skills & Experience
Technical Knowledge
- Class-specific expertise, preferably in North American Property (other lines considered)
- Adaptability: Willing to learn new tasks/lines of business
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Soft Skills
- Strong communication skills (professional databilité with Clients/colleagues)
- Proactive & assertive leadership
- Resilience to work under pressure, meet deadlines
- Ability to standardise processes, drive efficiencies
- Change-embracing mentality to implement new processes
Tech & Systems
- Computer literate, proficient in Microsoft Word & Excel
- Understanding of London Market processes & systems
Our Commitment to Inclusion
We value diversity of background, approach, and thinking—we welcome you exactly as you are. If your experience doesn’t align perfectly with listed requirements but you’re excited about the role’s potential, we encourage you to apply.
P.S. We’ll gladly explore opportunities within the broader Group if you’d like to explore other paths.
Interview Process
A focused yet transparent process designed to align you with our team and values:
- Application & CV: Showcase how your skills map to the role.
- Talent Acquisition call: Discuss motivations, cultural fit, and questions.
- One-hour interview: Chat with Hiring Manager team members about skills, dynamics, and culture. Ask us everything!
- Second round (if necessary): Potential discussions with extended team.
We aim for speed in decisions—whether we move forward or provide feedback.
Note: We will conduct pre-employment checks, including referencing, address verification, credit history review, and a criminal record check.
Activate your potential at Price Forbes—where innovation, inclusivity, and growth matter. Apply in confidence or reach out to discuss flexible work.
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