Description

Role: Technician/Engineer Integration and Install

Reporting to: Technical Leads

Based at: FMS Malvern Office

Job reference: FMS 080

Understanding the role

Project management, delivery and technical support associated with assigned projects specializing in the supply, installation, testing, commissioning, and validation of environmental monitoring systems.

Key Responsibilities And Accountabilities

• Execute the responsibilities of a company representative according to the required lawful and ethical standards.
• Delivery of assigned tasks associated with system installations from receipt of order to final handover to the customer.
• Support the operations support team with coordinating, planning, and allocation of site visits.
• Supporting the commercial team in calculating, preparation and issue of quotations and proposals.
• Arrange and participate in divisional meetings, conferences, and project meetings.
• Plan, coordinate and (where necessary) deliver technical training for staff.
• Assist with customer liaison for technical system queries.
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
• Establish and maintain effective working relationships with staff, supervisors, and customers.
• Maintain regular consistent and professional attendance, punctuality, and personal appearance.
• To be responsible for the delivery of assigned tasks associated with current and ongoing system installation contracts as related to the day-to-day business.
• To carry out work at FMS client sites, to install, test, commission and validate environmental monitoring systems and components and formally hand over the system to the end-user client.
• To diagnose and troubleshoot technical problems on environmental monitoring systems and components to take action to rectify failures and non-conformances.
• Generate and maintain project documentation, drawings and contract communications and keep accurate and current information collated in the required format within the project files.
• Play an active role in maintaining and improving the reputation of the FMS brand name and establishing long term client relationships.
• To assist in the sales effort to obtain sales leads and help to secure future installation projects and service contracts.
• Assist the service and calibration department when required and as appropriate.
• Assist and contribute to the research and development of components and systems.
• Client site assessment visits as appropriate and as required.