Wipro
TECHNO FUNCTIONAL CONSULTANT L1
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Job Description
The Role
This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 Developers, ranging from deskside to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work. You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements.
Key Requirements For The Role
- Experience in an IT support role, ideally within R&D environments but not essential.
- Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)
- Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory
- Strong understanding of Microsoft products, software lifecycle methodology, and information systems development
- Racking, cabling and installation and support of hardware: Networking equipment, servers/workstations, desktops, games consoles, phones, etc
- Configuration and deployment of custom OS images and additional software, as needed, to servers, PC’s and devices mainly using Microsoft deployment products such as WDS and SCCM
- Asset Tracking & Maintaining Inventory
- Experience in virtual environments preferably with Hyper-V and System Center Suite
- Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
- Provide in-depth Break/Fix AV maintenance
- Assist in maintenance and repair of AV equipment through third party vendor relationships
- Maintain neat appearance of AV cables and equipments
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Key Responsibilities
- Racking equipment & provisioning hardware as/when required (Servers, Network hardware)
- Patch panel cabling
- Wireless Technologies – Familiarity and support
- Configuration and deployment of OS images to servers, desktops, and devices using Microsoft deployment products such as WDS & SCCM
- Installing peripherals and components (GPUs, Disks, NICs, Memory)
- Active Directory Object Management
- GPO Creation and Management
- WSUS Setup and Management
- File Server & DFS Setup and Management
- Break fix of Servers, desktops, laptops, devices & peripherals
- Troubleshooting performance issues on systems (Servers and custom-built workstations)
- Tuning systems to get maximum performance
- Liaising with OEM partners for support and tracking right through to resolution
- Tracking all hardware in central asset database
- Tracking Maintenance & Renewal (M&R) contracts for all hardware assets
- Software tracking in Asset DB
- Microsoft Enterprise Software – Operating Systems (current and legacy), Office, System Center Suite and other Microsoft software
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Mandatory Skills: Datacenter - Wintel Stack.
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