Technology & AI Adoption Specialist – Operations

Adoption & Capacity Building (Deployment-Specific)

• Lead AI adoption within targeted teams, ensuring solutions are embedded into redesigned workflows rather than layered onto existing ones
• Serve as the primary point of contact for end-users post-deployment, absorbing support and iteration requests before they reach the development team
• Identify and address barriers to adoption, including resistance, capability gaps, and process misalignment
• Develop practical adoption strategies that drive consistent, confident use
• Design and deliver targeted, role-specific learning and practical resources (e.g., workflows, prompts, job aids)
• Develop clear, practical communications that translate AI initiatives into accessible, relevant narratives tied to impact
• Create materials such as FAQs, use cases, and success stories that reinforce adoption and learning

Key Working Relationships

• Position Reports to:
  • (1) AI Governance and Transformation Lead / Vice President Business Operations & Analytics, and
  • (2) Program Technology Innovations Lead
• Key Relationships:
  • AI/Technology development teams, IT, Data, Product Owners in functional departments (Finance, Supply Chain, HR, business development), regional and country teams; Learning & Development team; Staff & Culture AI Task Force; Communications teams

Requirements

• Minimum 6 years of experience in change management, digital transformation, business analysis, learning & development, or related roles
• Strong familiarity with AI tools and applications, and ability to translate their capabilities and limitations into practical use cases and workflow improvements
• Experience driving adoption of AI and other technology solutions in complex, matrixed organizations, from problem identification through implementation and sustained use
• Strong problem-solving and analytical skills, including the ability to diagnose operational challenges, define clear problem statements and requirements, and analyze and redesign workflows to embed solutions into day-to-day operations
• Experience designing and delivering training or capacity-building initiatives
• Strong data orientation, including the ability to use data to inform decisions and track impact
• Excellent interpersonal skills and track record of building networks (e.g., champions, communities of practice) to support adoption
• Demonstrated ability to drive alignment and behavior change without direct authority
• Experience working in international development, humanitarian, or nonprofit contexts strongly preferred
• Ability to operate in low-resource, high-complexity environments
• Fluency in English required; proficiency in French, Spanish, or Arabic preferred

Working Environment

This position can be based remotely or in an IRC office location. The role requires flexibility to collaborate across multiple time zones and work closely with global teams. This is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale.

This role is open to candidates located and with the right to work in United States of America, United Kingdom, or Kenya.

Compensation:

• (US Pay Range: $88,277-$102,451/yr; UK Pay Range: £49,598-£60,040/yr)

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve.

If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you.

The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.