Turnitin
Technology Analyst - Operations (UK Remote)
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Technology Analyst – Operations
Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries, including:
- Turnitin Feedback Studio
- Clarity
- Originality
- Gradescope
- ExamSoft
- Similarity
- iThenticate
Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries, including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description: Help Build the Future of Engineering Operations
Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist?
We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a "keep the lights on" operations role—it’s an opportunity to help define how operational excellence works across Engineering.
You’ll partner with Engineering, DevOps, Product, and Support teams to improve:
- Application health visibility
- Service reliability
- Operational analytics
- Core operational processes (Incident, Problem, and Change Management)
If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity—this role was built for you.
What You’ll Be Working On
Improve Application Health & Reliability
You’ll help Engineering teams answer critical questions like:
- Is the application healthy?
- Are services degrading before customers notice?
- What operational signals matter most?
- How do we reduce noise while improving visibility?
You’ll work with observability and monitoring platforms to:
- Build dashboards and service health reporting
- Analyze operational trends and performance patterns
- Improve alert quality and escalation logic
- Support implementation of APM and telemetry capabilities
- Help Engineering teams operationalize reliability practices
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Build Operational Processes That Engineers Actually Want to Use
We’re standing up modern Engineering Operations practices, and we want pragmatic, lightweight processes that help teams move faster, not slower.
You’ll help define and improve:
- Incident Management
- Problem Management
- Change Management
- Operational governance practices
- Service reliability workflows
You’ll ensure our tooling and workflows support how Engineering teams actually work.
Connect Systems, Data, and Teams
This role sits at the intersection of:
- Engineering systems
- Operational analytics
- Process design
- Cross-functional collaboration
You’ll reduce fragmentation across tools and workflows while improving operational visibility across the organization.
Explore What’s Next
We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including:
- AI-enabled operations
- Intelligent workflows
- Automation opportunities
- AI agents and operational copilots
- Advanced telemetry and observability practices
What Success Looks Like
You’re someone who:
- Creates structure in ambiguous environments
- Thinks in systems, not silos
- Uses data to drive decisions
- Communicates clearly across technical and non-technical audiences
- Balances pragmatism with long-term scalability
- Can influence teams without relying on formal authority
You’re comfortable asking: “How can we make this operationally better, simpler, and more scalable?”
Qualifications
What You’ll Bring
Technical & Operational Experience Ideally, you have experience in one or more of the following:
- Engineering Operations
- Site Reliability Engineering (SRE)
- Technical Operations
- Operational Analytics
- SaaS or Cloud Operations
Familiarity With Tools & Concepts Like:
- Jira Service Management
- Grafana
- CloudWatch
- OpenSearch / Elasticsearch
- Prometheus
- Observability & telemetry platforms
- Incident / Problem / Change Management
Additional Skills We’d Love (Not required but a plus!)
- SQL and operational data analysis
- APIs and system integrations
- AWS or cloud platform experience
- Data visualization and dashboarding
- AI tooling, automation, or AI agents
- Atlassian ecosystem experience (Jira, Confluence, Assets)
No specific degree required—we value practical experience, curiosity, technical aptitude, and operational thinking.
Why This Role Is Exciting
This is a chance to help build Engineering Operations capabilities from the ground up in a complex, modern SaaS environment.
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You won’t inherit rigid processes or decades of bureaucracy. Instead, you’ll help create scalable operational practices that improve: ✅ Reliability ✅ Visibility ✅ Engineering effectiveness
You’ll have the opportunity to:
- Influence operational strategy
- Work across Engineering leadership
- Improve platform reliability at scale
- Build meaningful operational intelligence
- Shape how modern Engineering Operations evolves
If This Sounds Like You… If you enjoy connecting systems, data, process, and people and want to help build operational maturity in a fast-moving engineering organization, we’d love to talk to you.
Additional Information
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive.
Beyond compensation, you’ll experience:
- The intrinsic rewards of unleashing your potential and making a positive impact on global education.
- A culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
Our extrinsic rewards include:
- Generous time off and health and wellness programs
- Remote-first culture allowing flexibility
- Comprehensive support for overall well-being
Our Mission & Values
➔ Protecting the integrity of global education ➔ Improving learning outcomes
Our values underpin everything we do:
- Customer Centric – We put educators and learners at the center.
- Passion for Learning – We commit to growth and support global education.
- Integrity – Foundational in our products, relationships, and work.
- Action & Ownership – Bias for action; willing to change when necessary.
- One Team – We collaborate and celebrate each other’s successes.
- Global Mindset – We embrace diversity and unified global impact.
Global Benefits
*(Varies by country)
Remote First Culture Health Care Coverage Education Reimbursement Competitive Paid Time Off Self-Care Days National Holidays (observed) 2 Founder Days + Juneteenth Observed Paid Volunteer Time Charitable Contribution Match Monthly Wellness/Work-from-Home Reimbursement Access to Modern Health (mental health platform) Parental Leave Retirement Plan with Match/Contribution
Seeing Beyond the Job Ad
At Turnitin, we recognize that candidates can't fulfill every criterion. We encourage you to apply if you meet most requirements, as skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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