The AA
Technology Delivery Lead
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Company Description/ Business Unit
Location: London (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Technology Delivery Lead means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
This is the job
At The AA, we are accelerating an ambitious technology agenda that will help us deliver simpler, more connected experiences for our customers and colleagues. As our Technology Delivery Lead, you will take a leading role in delivering complex, high-profile programmes that span multiple technology areas and support some of our most important strategic priorities.
This is a highly visible role combining hands on programme leadership with Agile coaching, governance and delivery excellence. You will bring structure, clarity and momentum to complex initiatives, helping multidisciplinary teams navigate ambiguity, manage dependencies and maintain a clear focus on customer and business outcomes.
Working closely with senior leaders across Technology, Product and the wider business, you will strengthen how we deliver at scale. You will champion modern delivery practices, build Agile capability and help create an environment where teams are empowered, accountable and continually looking for better ways to deliver.
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What will I be doing?
- Lead the end-to-end delivery of large scale, customer focused technology programmes, establishing clear plans, governance, reporting and measures of success
- Manage complex risks, dependencies, priorities and delivery challenges across multiple teams, technology domains and external partners
- Champion Agile principles and modern delivery practices, providing coaching, facilitation and practical support to teams and leaders
- Partner with senior Technology, Product and Business stakeholders to align delivery approaches, resolve blockers and maintain focus on strategic outcomes
- Mobilise multidisciplinary teams around critical priorities, creating clarity, accountability and momentum in fast moving and evolving environments
- Drive continuous improvement across delivery standards, governance, predictability and organisational capability
What do I need?
- Strong experience leading large-scale technology or transformation programmes that have delivered measurable customer and business outcomes
- Deep knowledge of Agile delivery principles, with experience applying, coaching or embedding Agile ways of working across multiple teams
- Experience delivering complex programmes within financial services, another regulated sector or an environment with comparable governance and risk requirements
- Broad technology delivery experience across multiple domains, such as digital products, platforms, cloud, data, infrastructure, applications or customer engagement technologies
- Highly developed stakeholder management and influencing skills, with the credibility to engage senior leaders, challenge constructively and support effective decision making
- The ability to bring structure and direction to ambiguity, with strong programme governance, problem solving, communication and facilitation capabilities
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Additional Experience That Would Be Valuable
- Experience leading or developing others would be beneficial, alongside exposure to mobile applications, platform modernisation, cloud, contact centre technology or conversational AI.
We welcome applications from people with strong technology delivery leadership, a customer focused mindset and the ability to deliver effectively at scale.
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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