Vallum Associates
Technology Operational Resilience Transformation Lead
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The Role: Technology Operational Resilience Transformation Lead
Location: London (or) Sheffield, UK
Position Type: Contract Inside IR35
Implementation Partner – HSBC
Remote work option Available: Hybrid – 2 - 3 Days Onsite
Job Description:
The role of Technology Operational Resilience Transformation Lead is responsible for leading the transition of Technology Operational Resilience capabilities from Programme delivery into sustainable Business-as-Usual (BAU) operations. The role focuses on embedding an efficient, scalable operating model, simplifying delivery across the current programme, and supporting the Technology Operational Resilience Lead on the highest-priority activities and outcomes.
Responsibilities:
- Drive efficiencies within the current programme, identifying duplication, simplifying processes, improving reporting, and progressing automation opportunities to reduce manual effort and improve cycle times
- Own transition delivery management, including milestones, dependencies, RAID, and stakeholder alignment; ensure clear ownership and timely decision-making through governance
- Support the Technology Operational Resilience Lead on high-priority activities, including executive updates, regulatory deliverables, critical remediation actions, and preparation for key governance milestones
- Coordinate cross-functional delivery across Technology, COO, Risk, and Operational Resilience Central Capability (ORCC), ensuring alignment to Mandatory Procedures & Operating Instructions and enterprise expectations
- Embed BAU performance management, defining and tracking KPIs/KRIs (and KCIs where applicable) to evidence operational health, control effectiveness, and continuous improvement
- Drive adoption and change management, ensuring impacted teams understand new BAU responsibilities, are trained where needed, and have clear guidance to execute effectively
- Provide transparency and insight, producing concise, decision-ready reporting on progress, risks, issues, and outcomes for senior stakeholders and governance forums
- Maintain a continuous improvement pipeline, ensuring lessons learned from programme delivery are converted into BAU backlog items, prioritized and delivered
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Skills / Experience:
- Significant experience delivering transformation and operationalization (Programme to BAU) in Technology, Risk, Controls, or Operational Resilience within a large, regulated organization
- Demonstrable track record of process optimization and efficiency delivery, including standardization, simplification, and pragmatic automation
- Strong experience designing and embedding operating models, governance, and service routines across multiple teams and senior stakeholders
- Proven delivery management capability (plans, dependencies, RAID), with the ability to unblock progress and drive outcomes at pace
- Strong understanding of technology risk and control environments; Operational Resilience knowledge in financial services is desirable
- Excellent stakeholder management and communication skills, with evidence of influencing at senior levels and across Technology, Business, COO and Risk functions
- Comfortable navigating conflicting priorities, driving alignment and decisions while maintaining strong partnerships
- Experience supporting senior leaders with priority execution, including shaping materials, preparing governance packs, and driving follow-through on actions
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