Cedar
Technology Operations Manager
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Cedar Technology Operations Manager
Cedar are looking for a Technology Operations Manager to join a growing organisation operating within a regulated industry, currently investing in their technology capabilities to support the next phase of their growth.
Cedar are seeking an experienced hire to oversee day-to-day technology operations across a modern Microsoft environment. This is a senior operational role focused on service ownership, supplier management and stakeholder engagement rather than hands-on technical administration.
Working across Technology, Risk, Compliance, Data and Change functions, you will ensure technology services remain stable, secure and scalable. You will also play a key role in driving operational improvements, strengthening resilience and ensuring third-party providers consistently deliver against agreed expectations. This role offers the opportunity to influence technology operations within a dynamic organisation undergoing continued transformation.
Key Responsibilities
- Oversee the operational performance of core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services.
- Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis and remediation tracking.
- Ensure device and endpoint compliance issues are identified, monitored and resolved appropriately.
- Oversee joiner, mover and leaver processes across user access, devices, licensing and offboarding activities.
- Work closely with Risk, Compliance, Projects, Change and Data teams to translate business requirements into effective technology outcomes.
- Support cyber security activities through operational oversight of access controls, patching, endpoint compliance and supplier-led remediation activities.
- Contribute to the enhancement of technology assurance and control frameworks across the organisation.
- Ensure technology services support wider governance, data management and operational requirements.
- Support business continuity and disaster recovery planning, testing and ongoing improvements.
- Produce reporting across service performance, incidents, supplier delivery, operational risks and compliance activities.
- Drive continuous improvement initiatives across technology operations and service management practices.
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You will be an experienced technology operations professional with a track record of working in regulated or complex environments and a passion for delivering high-quality technology services. Experience in the following areas is desirable:
- Microsoft 365, Azure and enterprise technology operations.
- Supplier and managed service provider management.
- Incident, problem, change and service management.
- Cyber security and operational resilience practices.
- Governance, audit and compliance environments.
- Business continuity and disaster recovery planning.
- Stakeholder management across both technical and non-technical teams.
- Management reporting and operational performance metrics.
- Driving process improvements and enhancing service delivery.
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