1Office Technologies
Technology Strategy Partner / Account Manager
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Role Overview
We are seeking a highly capable Technology Strategy Partner to support our clients in aligning their business objectives with effective technology strategies. This is a strategic, client-facing, in-house role involving both office-based work and regular on-site client engagement. The successful candidate will work closely with internal technology teams and client stakeholders, helping translate technical insight into clear, practical business value.
Our Identity
At the core of our existence lies our dedicated team of professionals. We represent a company driven by genuine care and consideration. Our unwavering passion for our endeavors fuels our commitment. A profound sense of accomplishment is derived from our meticulous efforts.
Company Objectives
- Be industry leaders
- Create more job opportunities in the area
- Expand our market influence and presence
- Maintain and grow a positive, empowering working environment, allowing people to thrive
- Become a more sustainable business
Reporting Line
This role will report directly to the Chief Executive Officer (CEO). You will work closely with senior leadership and internal technology teams to support client strategy and ensure alignment across the business.
Key Responsibilities
- Support delivery of technology strategies and roadmaps aligned to client business goals
- Assist in identifying opportunities for optimization and adoption of new technologies including AI
- Build strong relationships with clients through regular communication and site visits
- Support and contribute to strategy reviews and planning sessions
- Maintain organized documentation including roadmaps, actions, and improvement plans
- Work closely with internal teams to translate technical solutions into business discussions
Key Skills
- Exceptional customer focus (not sales-driven): Demonstrates genuine empathy, actively listens to client needs, and is committed to delivering the right outcomes rather than pushing products or services
- Strong interpersonal awareness: Builds trust through understanding, responsiveness, and a proactive approach to customer engagement
- Process-driven mindset: Works in a structured, methodical way to ensure consistent, high-quality customer experiences
- Keen interest in business technology: Curious and engaged with how technology supports and improves business operations
- Confidence discussing technical concepts: Able to translate and communicate technical ideas clearly to non-technical audiences
- Outstanding communication and listening skills: Ensures clarity, understanding, and alignment in all interactions
- Highly organized: Manages tasks effectively and maintains strong attention to detail within defined processes
- Full UK driving licence and own vehicle required
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Qualifications & Experience
Essential Experience
- Proven experience in an IT, technology, or MSP environment
- Experience working in a client-facing role, managing relationships and communication
- Ability to understand and confidently discuss technical concepts with non-technical stakeholders who are senior management
- Excellent written and verbal communication skills in English
- Experience supporting or contributing to technology strategy, planning, or service discussions
- Demonstrated ability to build strong client relationships and trust
- Experience working in a structured, process-driven environment
- Right to work in the UK (sponsorship not available)
Desirable Experience
- Experience in a Technology Strategy, Account Management, or IT advisory role
- Exposure to strategic conversations or roadmap planning with clients
- Experience working across multiple clients or accounts
- Awareness of emerging technologies, including AI and cloud solutions
- Experience supporting client retention or account growth initiatives
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Qualifications
- Industry certifications (desirable but not essential), such as:
- Microsoft certifications
- ITIL Foundation
- Other relevant IT or service management certifications
Working Environment
In-house role with a mix of office-based and regular client site visits. Travel is a key part of the role. Building up to managing multiple clients.
Salary & Benefits
- Competitive salary depending on experience
- Bonus: Customer retention-based bonus structure (uncapped)
- Company pension scheme
- Holiday: 29 days holiday, increasing with service
- Personal Time allowance to support work-life balance
- Up to 10 days working from home per year
- Wellbeing package
- Professional development opportunities and a clear progression within a growing, ambitious MSP
- Travel expenses fully covered
- Supportive, collaborative, and people-focused working environment
Career Progression
This role is a Technology Strategy Partner position with potential progression to Senior Technology Strategy Partner. Progression will include greater ownership of client strategy, leading strategic conversations, and increased responsibility for client outcomes and managing other team members.
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